Are you an enthusiastic and personable individual with a knack for creating exceptional first impressions?
Action is seeking a dedicated Full-time Front Desk Associate to join our team and help foster a warm, inviting atmosphere for our homeowners, guests, vendors, and even their furry friends. Perla on Broadway, our luxury homeowner’s association, is located in Downtown Los Angeles
Compensation: $22.50 / hour
Schedule: Saturday: 6:30 am- 3:00 PM; Sunday-Wednesday: 10:30 am - 7:00 pm, Thurs-Fri: OFF,
What You’ll Do (Job Duties)
-Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
-Maintain the appearance of the front desk area, lobby, and main elevators.
-Review emails and receive shift pass-down from the outgoing porter.
-Check for reservations, move-ins, move-outs, and events requiring inspections.
-Conduct daily building inspections from the rooftop down to the first floor.
-Identify and report building concerns
-Monitor all common areas and parking structures throughout the property.
-Assist the Front Desk team by:
-Provide concierge services/ front desk shifts when needed. Expected to do both as needed per shift.
-Covering breaks when needed.
-Managing and logging resident packages into the package system.
-Address resident and guest concerns and questions.
-Maintain the appearance of the front desk area, lobby, and main elevators.
-Review emails and receive shift pass-down from the outgoing porter.
-Check for reservations, move-ins, move-outs, and events requiring inspections.
-Conduct daily building inspections from the rooftop down to the first floor.
-Identify and report building concerns
-Monitor all common areas and parking structures throughout the property.
-Assist the Front Desk team by:
-Provide concierge services/ front desk shifts when needed. Expected to do both as needed per shift.
-Covering breaks when needed.
-Managing and logging resident packages into the package system.
-Address resident and guest concerns and questions.
Who You Are (Skills/Experience)
-At least 1 year of customer service experience, showcasing your ability to provide exceptional support
-Excellent telephone etiquette, ensuring clear and professional communication
-Administrative/clerical experience. Familiar with Microsoft, Type 30 WPM.
-Experience in hospitality, luxury retail, or fine dining is a plus, highlighting your background in delivering top-notch service
-A polished and professional appearance and demeanor that reflects our commitment to excellence
-An upbeat and positive team player attitude that contributes to a collaborative work environment
- Strong judgment and a solutions-oriented mindset, driving effective problem-solving
- A proactive customer service approach that anticipates and meets the needs of our residents and guests
Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Join us in our mission to redefine the HOA industry and ensure residents LOVE where they live.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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