The Key Account Lead will be responsible for promoting, building and maintaining strong relationships with key partners by achieving high levels of customer satisfaction and designing strategies aimed at driving account growth and profitability.
Key Responsibilities
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Qualifications
- Bachelor's degree in Business, Commercial, Marketing, Finance, or related field.
- Minimum of 2 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields.
- Advanced Excel Knowledge and Google tools.
- Strong customer management skills with a proven track record of successful customer retention and growth.
- Excellent communication, persuasion, and negotiation skills, as well data analysis for strategic decision-making, proactive problem-solving.
- Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solution
Benefits
- Health insurance for the employee and immediate family members.
- Financing for a phone, headphones, home office equipment, and wellness benefits.
- 30 days of vacation.
- $2,000 USD annual co-working and travel benefit.
- $2,000 USD annual professional development benefit.
- Catered Lunches