Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami/UHealth Department of Medicine has an exciting opportunity for a Full Time Clinical Business Operations Representative 1 to work in the UHealth Campus. Core Summary The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, necessary for the complete and efficient management of patients, including the acquisition of necessary patient-care and records. Core Responsibilities Assists the department in managing expectations surrounding pre and post patient care. Obtains or reviews all patient demographic information, insurance information and referral numbers. Reviews clinical records for completeness including authorization, signatures, missing data and other patient information. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. Schedule patient appointments at JMH clinics. Skill in using Cerner electronic medical records to check patient information. Interacts with home health companies and pharmacies to assist in obtaining results and providing requested documentation. Assists in scheduling imaging appointments at JMH facilities. Assists in prior authorization paperwork for specialty medications. Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs. Follows patient appointment guidelines pertaining to overbooking. Schedule appointments (i.e. follow-ups, financial assessment, and labs) in timely manner. Call in refills for patients on behalf of doctor(s) when asked to do so. Call patients on a daily basis to remind them about their next day appointment. Call no shows to inquire as to the reason why they did not make the appointment and to make sure they are rescheduled. Cancel and reschedule appointments based on patient and/or doctors request. Adjust clinics for doctors on vacations or days off. Contact patients as directed by the physician/providers when necessary. Prepare doctors clinic census at least 2 business days in advance for assigned physicians. Send labs and appointment dates to case managers as requested. Obtains consent for Medical Records Information upon other facilities request for medical records. Notify medical providers via email and phone of urgent patient matters and follow up promptly. Maintains an accurate clinical record, recording information per hospital policy. Responsible for obtaining lab and X-ray reports and notifying doctors of results. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. Provides coverage for responsibilities of co-workers when assigned or as need arises. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Core Qualifications High school diploma or equivalent Previous experience not required Bilingual (English/Spanish) highly preferred. Previous customer service experience preferred Knowledge, Skills and Attitudes: Skill in data entry with minimal errors. Ability to communicate effectively in both oral and written form. Skill in collecting, organizing and analyzing data. Ability to work independently and/or in a collaborative environment. Commitment to the University’s core values. Any relevant education, certifications and/or work experience may be considered The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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3 Nov, 2026

Umiami

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Remote

UHealth Tower-East, United States of America

Remote

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