Location St. Louis, MO 63110 Scheduled Hours 40 Position Summary Coordinates the daily operations of the Surgical Prehabilitation and Readiness (SPAR) program, which helps patients prepare for surgery. Serves as a central contact for patients and the care team, coordinating enrollment, education, follow-up, referrals, documentation, and program supplies. Supervises assigned support staff and works with clinical and operational partners to support a consistent patient experience and effective program operations. Job Description Primary Duties & Responsibilities: Coordinates patient services providing quality care in efficient and cost effective manner. May supervise support staff, scheduling work assignments to ensure appropriate coverage, hires, trains and evaluates performance. Maintains established policies and procedures and quality control through quality assurance and risk management programs. Promotes and maintains effective communications and collaboration within departmental administrators, managers and supervisors. Maintains and monitors all patient accounts. Provides reports, analysis and maintains records as required. Coordinates and maintains equipment and supplies ordering when needed. Assists with clerical tasks as needed including answering phones, computer entry, copies and fax material. Promotes and supports continuous improvement of quality and service to ensure effective clinical outcomes and patient satisfaction. Coordinates the patient’s participation in SPAR from enrollment through the preoperative period, including scheduling, follow-up, and communication with patients, families, and care teams. Supports patient assessment, individualized planning, and progress monitoring within the scope of the position and established SPAR protocols; escalates clinical questions or concerns to the appropriate licensed clinician. Provides approved patient education and resources on activity and mobility, nutrition, pulmonary hygiene, smoking cessation, and mindfulness. Helps patients and families set up and use program technology, including Fitbits, and troubleshoots routine issues. Coordinates referrals and connects patients with resources identified by the SPAR care team. Documents participation and progress in Epic and enters program information in REDCap and other tracking tools accurately and promptly. Tracks enrollment by surgical department, Fitbit distribution and returns, and other operational information needed for program reporting. Supervises the SPAR medical assistant, including work assignments, training, day-to-day guidance, and performance feedback. Orders, inventories, assembles, and distributes program materials; coordinates shipment of supplies to patients and returns of loaned devices. Responds to patient calls and messages promptly and facilitates communication among surgical teams, SPAR staff, and other partners. Identifies workflow and service improvements that support patient participation and program effectiveness. Performs other duties as assigned. Working Conditions: Job Location/Working Conditions: Normal office environment Physical Effort: Typically sitting at desk or table Repetitive wrist, hand or finger movement Equipment: Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Clinical Office, Including Supervision (5 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: Medical Assistant () Skills: Communication, Customer Service, Interpersonal Communication, Organizing, Patient Services Grade C08-H Salary Range $21.33 - $31.98 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended. Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities! Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world. Useful Links Who We Are Human Resources Benefits Living in St. Louis Frequently Asked Questions Accommodation If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)

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