Facility Cape Fear Valley Medical Center Location Fayetteville, North Carolina Department Patient Transportation Job Family Professional Work Shift Variable (United States of America) Summary The Training Manager is responsible for designing strategic training plans, and implementing department training programs, policies, and procedures. This position researches new training techniques and suggests enhancements to existing national certification and patient transportation training programs. The role also identifies and assesses current and future training needs, develops individual training methods based on best practice, and deploys a wide variety of training methods in support of patient transport support functions. Major Job Functions The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time: Develop an effective training plan and review training plans periodically with department director. Establishes patient transportation training objectives and recommends strategic training plans. Interpret bi-weekly productivity financial reports and Press Ganey Patient Satisfaction Surveys. Interpret satisfaction domain reports, transportation courtesy scores and establish improvements. Perform as the department primary preceptor and orientates staff to the department. Trains, reviews, coaches, and performs statistical analysis in support of patient flow/throughput while observing transporter performance expectations. Observe system-wide support needs to ensure a smooth, accurate and efficient patient transport is accomplished for all patients using wheelchairs, stretchers, specialty beds and traction equipment to and from ancillary departments and patient nursing units. Train staff in support of discharge/transfer patients and maneuvering of patients on wheelchairs and stretchers, including post mortem transport. Other duties as assigned Minimum Qualifications The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job: Education and Formal Training: Associate’s degree in business, healthcare or other related field required. Bachelor’s degree preferred Completion of National Association Transport Healthcare Management (NAHTM) Instructor Level 1 Training Course required within 1 year of employment Work Experience: 1 year of experience as a Supervisor in Support Services required 2 years of prior hospital experience required Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Must be able to meet requirements for CPR for Healthcare Provider, Nonviolent Crises Intervention (NCI) training and Restraints, Seclusion and Safety devices. Ability to regulate flow meter on E-Cylinder. Some heavy lifting may be required. Must have good problem solving skills, organizational skills, flexibility, strong interpersonal skills, and ability to quickly assess situations and respond promptly and appropriately. Demonstrated competency with respect to the age specific physiological, developmental and spiritual needs of the patients typically served. Physical Requirements: Ability to move about the health system as necessary. May require moderate to heavy lifting including use of patient evacuation equipment. Ability to stand, walk and/or bend for prolonged periods of time. Speech, visual and auditory acuity are essential for communication. Position may involve skin, eye, mucous membrane, or parenteral contact with blood. Ability to assume awkward positions related to patient transport. Required Licenses and Certifications BLS - American Heart Association Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.

Manager of Training for Patient Transport- Full Time, Variable.

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