Primary City/State: Glendale, Arizona Department Name: Work Shift: Day Job Category: Nursing Help move health care into the future. At Banner Health we are changing health care to make the experience the best it can be. If that sounds like something you want to be part of, apply today. Clinical Care Operations is the hub of patient management for the campus, including: bed assignment, unit staffing (scheduling, balancing, casual labor utilization), house supervision, emergency preparedness (code events and internal disasters), patient transports, dispatch, and data analysis. Several employee groups report to this department, including clinical positions such as RN House Senior Managers, SWAT RNs, and Resource Team (RNs, NAs, PCAs, HUCs, and BHTs) plus non-clinical roles such as Office Supervisor, Transport Supervisor, Dispatchers, Placement Reps, and Information Specialists. Our leadership team prides itself on support and teamwork approach while ensuring each member of our team is accountable to their performance. We have a strong focus on growth and mentoring. Our vision is to provide our staff an environment to thrive and create an excellent customer experience. Schedule: Full Time Days, shift start time 9:00am-9:30pm Weekend and holiday rotation required. You will also have the opportunity utilize our self-scheduling tool for shift and weekend coverage. Enjoy an 18%-night shift differential and a flat rate $3/hour weekend shift differential. Your pay and benefits are important components of your journey at Banner Health. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. If you are a New Graduate Nurse with less than 12 months of experience, please visit the main job search page and under the Job Type filter, select New Nurse Experience. POSITION SUMMARY This position provides administrative supervision of campus workflow, resource utilization and management, and operations for all clinical and non-clinical departments during assigned shift. Responds to facility emergency situations, initiates disaster notification processes, facilitates patient placement and communicates with media. CORE FUNCTIONS 1. Assesses overall staffing effectiveness and adequate throughput by ensuring the appropriate number, competency and skill mix of staff are involved in the provision of needed health care services according to census, acuity, and responsible use of labor budget. 2. Responds to and assesses all codes and other crisis situations, implements plan, and evaluates response. Understands and utilizes the appropriate chain of command as needs arise. 3. Serves as a professional resource to patients, families, physicians, and staff by prioritizing, mediating and resolving concerns. Interprets organizational policies and facilitates patient-centered care. 4. Interprets and ensures regulatory compliance of business entity policy and procedures. Provides expertise and serves as a resource to committees and departments. 5. Demonstrates an expectation and support for continuous quality improvement. 6. Demonstrates leadership through coaching, performance evaluations, corrective actions and development opportunities to create a culture of learning. Functions as a role model and encourages staff to participate in their own development. 7. May be responsible for selection, orientation, on-boarding, and retention. 8.This position must know the resources needed to resolve problems and when to use them in order to facilitate facility operations, particularly during off hours. Internal customers: All levels of nursing management and staff, medical staff, and other health care members for the purpose of integrating services, improving patient care, ensuring effective communications and facilitating decision making in clinical practice and business related issues. External customers: Patients and families regarding patient care issues, physicians regarding patient care, and JCAHO, state, federal and community agencies regarding compliance with laws and regulations. This position is pivotal for the organization in maintaining effective patient care and throughput and facilitating patient, employee and physician satisfaction. MINIMUM QUALIFICATIONS BSN or MSN required for all new hires to the position after May 1, 2018. Incumbents in the position as of May 1, 2018 must possess a strong knowledge of nursing and/or healthcare operations as normally obtained through a bachelor’s degree in nursing, healthcare, or related field. Requires a current RN license in state of practice. ACLS certification required. (Note: ACLS is not required for incumbents working in a Behavioral Health Hospital setting). PALS certification may be required, based on facility assignment. Must possess a strong knowledge and understanding of the provision of clinical care as normally demonstrated through 3 years of experience in an acute care setting. Requires excellent, demonstrated verbal and written communication, negotiation, problem solving and conflict resolution skills; high level and critical decision making ability; comprehension of law, policies, procedures, standards and practices. Must be effective in matrix management. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy As of Sept. 9, 2026, Apple Sign-In will no longer be supported on our career site due to technical issues. If you’ve used Apple “Hide My Email”: Please create a new account using your personal email address or use a Google or LinkedIn account. If you have active application, please contact [email protected] for assistance merging your profiles so no history is lost. If you’ve used Apple and shared your email: To regain access, select ‘Sign in with email’ and use the ‘Forgot Your Password?’ feature – enter your Apple email and the follow the reset steps to access your account. You can also sign in with Google or LinkedIn using the same email. Your account and application history are fully intact. Need help? Contact the Banner Health Talent Acquisition team at [email protected]. This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner’s email domain, @bannerhealth.com. For questions or to report a scam visit our contact page.

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