The Facilities Management function ensures that buildings, technical systems, infrastructure, and operational environments are maintained safely, efficiently, sustainably, and in alignment with Ikano Retail operational standards and business objectives. The function supports operational continuity, maintenance planning, compliance, technical reliability, and customer experience through effective operational execution and technical support.
The Technician Team Lead is responsible for supervising the daily operations and performance of the technician team to ensure all facilities systems and infrastructure within the Shopping Centre are functioning safely, efficiently, and reliably. The role supports operational excellence through maintenance coordination, technical supervision, vendor coordination, compliance support, and timely response to operational and technical issues while contributing to long-term maintenance planning and operational continuity.
Your assignment
Technical Operations & Team Supervision
- Supervise the technician team in the maintenance, repair, and servicing of all MEP systems and building infrastructure including ACMV systems, electrical systems, plumbing, lighting, LPG systems, building structures, and aesthetic components.
- Lead regular facilities inspections and ensure maintenance activities, inspections, and operational updates are properly recorded in CMMS/Urbanise systems.
- Monitor technician team performance, assign daily maintenance activities, and ensure operational tasks are completed effectively and timely.
- Ensure operational documentation, logbooks, asset records, spare part inventory records, maintenance reports, and checklists are maintained accurately and submitted timely.
- Support team planning, operational coordination, knowledge sharing, and technical capability development within the technician team.
- Guide and coach technicians to ensure operational consistency, technical competency, and compliance with safety and operational standards.
Preventive & Corrective Maintenance
- Plan, coordinate, and monitor preventive maintenance works based on approved schedules and operational priorities.
- Ensure maintenance execution for systems including BMS, Automatic Meter Reading Systems, Public Display Systems, Lighting Control Systems, Fire Protection Systems, CCTV, PA Systems, Security Alarms, and Emergency Buttons.
- Troubleshoot recurring technical faults, operational failures, and maintenance issues and coordinate rectification activities with contractors or internal Chargeman where required.
- Support execution of corrective maintenance, emergency repairs, operational troubleshooting, and technical rectification activities.
- Monitor technical system performance and support operational reliability and maintenance effectiveness across facilities operations.
Service Provider Coordination
- Coordinate and oversee contractors and service providers to ensure works are delivered according to approved scope of work, operational standards, service agreements, and safety requirements.
- Support Facilities Management teams in reviewing contractor performance, operational quality, and on-site service delivery.
- Conduct joint inspections and support onboarding, briefing, and coordination activities for contractors and service providers.
- Ensure contractors comply with Permit to Work (PTW) procedures, operational guidelines, and safety protocols before commencement of works.
Compliance & Safety Support
- Support Safety & Security operations by ensuring building safety systems and equipment are maintained in accordance with SecCheck standards and operational requirements.
- Assist during authority inspections, internal audits, and compliance reviews by preparing operational documentation and supporting technical compliance activities.
- Support operational compliance with statutory requirements, safety procedures, operational standards, and governance expectations.
- Ensure operational activities are executed safely and in accordance with approved procedures and operational controls.
Other Responsibilities
- Support Assistant Facilities Manager and Facilities Manager in operational planning, maintenance coordination, knowledge sharing, and staff development activities.
- Support project handovers, operational upgrades, emergency response activities, and system improvement initiatives.
- Perform ad-hoc operational assignments, technical projects, and maintenance support activities as assigned by management.
- Certificate or Diploma in Electrical, Mechanical, Building Services, or related technical disciplines.
- Relevant trade certification such as Wireman, OB, or Building Technology is an advantage.
- Minimum 5 years of working experience in facilities operations, property maintenance, or technical services with supervisory exposure.
- Skilled in operating, maintaining, and troubleshooting building systems and technical controls.
- Familiar with M&E, architectural, sanitary, and structural drawings.
- Good understanding of CMMS systems, operational reporting, and compliance documentation.
- Experience in retail property management or facilities operations environments is preferred.
- Good understanding of operational safety requirements, PTW procedures, and contractor management practices.
- Proficient in Bahasa Malaysia and English both written and spoken.
- Computer literacy and operational reporting capability will be an added advantage.
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Tell me about a time when you set an example to your teammates by being a role model