IT Service Support Analyst Help Deliver Reliable Technology and an Excellent Support Experience We are looking for an IT Service Support Analyst who is passionate about solving problems, supporting people, and helping technology work effectively. In this role, you will provide hands-on technical and service support to business teams. You will help install, configure, administer, and maintain IT services while ensuring that incidents and requests are handled efficiently and in line with service-level agreements. You will also have opportunities to recommend improvements, collaborate with suppliers and global teams, and contribute to a consistently positive customer experience. This is an excellent opportunity for someone who combines technical knowledge with strong customer-service skills and enjoys working in a structured, quality-focused environment. What You Will Do · Deliver day-to-day technical and service support, including the installation, configuration, administration, and maintenance of IT services. · Diagnose and resolve technical issues independently, escalating complex problems to the appropriate teams when needed. · Support colleagues and customers through multiple communication and service channels. · Gather internal customer requirements and help coordinate planned activities and services. · Manage work in accordance with established processes for incident, request, problem, change, knowledge, and release management. · Monitor service delivery against relevant SLAs and customer-satisfaction expectations. · Review policies and processes, identify opportunities for improvement, and recommend practical changes. · Analyze issues across IT services and prepare reports that support informed decision-making and continuous improvement. · Coordinate logistics and service activities with third-party suppliers and service providers. · Build effective working relationships with internal IT teams, business stakeholders, service providers, suppliers, and external networks. What You Will Bring Essential Qualifications and Experience · A bachelor's degree in computer science, engineering, information technology, information systems, business, or a related discipline, plus at least two years of relevant experience. · Alternatively, a high school education combined with relevant professional experience. · Relevant vocational qualifications or certifications applicable to IT service support. · Previous experience supporting IT service delivery. · Experience working with external suppliers and supplier-provided solutions. · Experience providing technical customer service or consulting in a quality and compliance-focused environment. Desirable Experience · Experience working in a global organization with geographically dispersed teams and stakeholders. · Previous experience in a customer-service environment or another service-oriented delivery role. What Will Help You Succeed · Approach technical problems with curiosity, structure, and persistence. · Communicate technical information clearly to colleagues with different levels of IT knowledge. · Take ownership of incidents and service requests from initial contact through resolution or escalation. · Balance speed, quality, compliance, and customer satisfaction. · Work confidently with internal teams, external suppliers, and geographically distributed stakeholders. · Look for opportunities to improve processes rather than simply maintaining the status quo. · Stay organized while managing multiple priorities and support channels. Why Join Us? This role offers the opportunity to build broad experience across IT service support while working with business teams, technical specialists, service providers, and external suppliers. You will contribute not only to resolving immediate issues, but also to improving the processes and services that shape the overall technology experience. If you enjoy helping people, investigating technical challenges, and delivering dependable service, we would like to hear from you. The annual base pay for this position ranges from $64,028.80 - $96,043.20 USD Annual. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans. Date Posted 06-nov-2026 Closing Date 11-nov-2026 Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form. AstraZeneca is a global, science-led, patient-focused biopharmaceutical company. We focus on discovering, developing and commercialising prescription medicines for some of the world’s most serious diseases. But we are more than one of the world’s leading pharmaceutical companies. At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit. To embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. There is no better place to make a difference in medicine, patients, and society. An inclusive culture where you will connect different thinking to generate new and valuable opportunities. Where you will find a commitment to lifelong learning, growth and development for all. Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients. Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking. We’re curious about science and the advancement of knowledge. We find creative ways to approach new challenges. We’re driven to make the right choices and be accountable for our actions. As an organisation centred around what makes us human, we put a big focus on people. Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab. Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you: to help you realise the full breadth of your potential. Here, you’ll do work that has the potential to change your life and improve countless others. And, together with your team, you’ll shape a culture that unites and inspires us every day. This is your life at AstraZeneca.

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