Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Technology Operations & Support Provide hands-on Level 1 and Level 2 support across end-user computing, workplace technology, infrastructure, network connectivity and core IT services. Diagnose and resolve technical issues affecting desktops, laptops, printers, mobile devices, applications and network services. Coordinate with regional and Group Technology teams to investigate and resolve complex incidents and service disruptions. Support day-to-day technology operations to ensure high availability and performance of business-critical systems and services. Infrastructure & Technology Management Configure, deploy and maintain technology infrastructure, including workstations, operating systems, enterprise software and supporting platforms. Support infrastructure lifecycle activities such as patching, software upgrades, hardware refreshes and asset management. Assist with technology modernisation initiatives and the implementation of new infrastructure and technology solutions. Maintain accurate technical documentation, including asset inventories, network diagrams, operational procedures and troubleshooting guides. Technology Risk, Controls & Governance Support the operation of the Branch's technology control environment in alignment with internal policies, technology standards and regulatory requirements. Monitor and track technology risks, control gaps, end-of-life/end-of-support assets and remediation activities. Participate in control reviews, audit activities, risk assessments and compliance initiatives. Contribute to change, configuration and access management processes to maintain a secure and controlled technology environment. Vendor & Third-Party Management Support vendor onboarding, due diligence assessments and ongoing operational governance activities. Monitor vendor performance against service level agreements (SLAs) and agreed service commitments. Work with vendors and internal stakeholders to resolve technology issues and drive service improvements. Project Delivery & Stakeholder Engagement Support the delivery of technology projects and infrastructure initiatives in collaboration with local, regional and Group Technology teams. Participate in technical discussions, impact assessments, testing activities and implementation planning. Build effective working relationships with business users, vendors and technology teams across multiple locations. Contribute to knowledge sharing and continuous improvement initiatives within the team. Requirements 3–5 years of experience in IT infrastructure, systems administration, technology operations or end-user support. Experience supporting enterprise technology environments within financial services or other regulated industries is advantageous. Demonstrated hands-on experience in troubleshooting, deployment and maintenance of enterprise technology infrastructure and services. Experience working with multiple stakeholders, vendors and cross-functional technology teams. Degree in Computer Science, Information Technology or a related discipline. ITIL Foundation certification, or equivalent knowledge of IT service management principles. Certifications or training in cloud technologies, enterprise networking, systems administration or infrastructure platforms will be viewed favourably. CCNA, CCNP or equivalent networking knowledge is advantageous. Good understanding of Microsoft Windows environments and enterprise workplace technologies. Knowledge of networking fundamentals including TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, routing and switching concepts. Familiarity with Active Directory, endpoint management, user access administration and infrastructure support. Exposure to cloud platforms, infrastructure services and data centre technologies is desirable. Understanding of technology risk, information security and operational controls within enterprise environments. Strong communication and stakeholder management skills, with the ability to explain technical concepts to both technical and non-technical audiences. Proactive problem solver with strong analytical and troubleshooting capabilities. Organised, detail-oriented and able to manage multiple priorities in a dynamic environment. Team player with a collaborative mindset and willingness to contribute beyond immediate responsibilities. Demonstrates initiative, accountability and a commitment to continuous learning and improvement. Location: DBS Sydney Job: Technology Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Senior Associate, IT Support Specialist, Technology & Operations, DBS Australia (Sydney).

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