Customer Solution Architect.

Accountabilities:

As a Customer Solution Architect, you will bridge customer needs, business processes, and technical capabilities to ensure successful implementations and long-term customer value. Your responsibilities will include:

• Advise customers on how to maximize the value of software solutions in achieving their business objectives.

• Guide customers through system design decisions, helping them identify the most effective configurations and approaches for their operational needs.

• Support customers throughout partner-led implementations by resolving business, process, and technical challenges.

• Collaborate with implementation and integration partners to identify practical solutions and ensure successful project delivery.

• Represent customer needs internally by translating business requirements into actionable feedback for Product Management.

• Refine functional requirements and contribute to solution design, testing, and product improvements.

• Support customers in documenting and submitting Change Requests (CDRs) for new functionalities and enhancements.

• Identify opportunities to expand software adoption across additional modules, business functions, and geographical markets.

• Coach and support Solution Advisors on functional topics, sharing expertise and best practices.

• Contribute to internal knowledge resources and documentation to strengthen organizational expertise.

• Deliver training sessions for customers, implementation partners, and internal teams when needed.

• Build strong, long-term customer relationships based on industry knowledge, trust, and a thorough understanding of business objectives.

Requirements:

The ideal candidate combines deep knowledge of consumer goods commercial processes with software implementation expertise and strong consulting capabilities. You should bring the following qualifications and skills:

• At least 5 years of experience in a software or consulting company working with trade promotion management (TPM) or sales planning solutions, and/or within a fast-moving consumer goods (FMCG) or consumer packaged goods (CPG) organization managing TPM, sales planning, or revenue growth management (RGM) processes and systems. A combination of both backgrounds is ideal.

• In-depth understanding of commercial processes between CPG/FMCG manufacturers and retailers, including promotional planning, pricing, trade spend, volume forecasting, Sales and Operations Planning (S&OP), accruals, and claims.

• Strong understanding of financial planning and Profit and Loss (P&L) structures within the consumer goods industry.

• Hands-on experience with trade promotion management or other sales planning tools, with experience using Visualfabriq considered an advantage.

• Familiarity with SaaS platforms and enterprise resource planning (ERP) systems such as SAP.

• Ability to analyze complex customer challenges using structured consulting frameworks and translate them into effective solutions.

• Proven ability to coach and guide customers, implementation partners, and colleagues through functional and operational challenges.

• Excellent written and verbal communication skills, with fluency in English.

• Knowledge of Spanish and/or Portuguese is an advantage.

• Strong problem-solving abilities, a solution-oriented mindset, and attention to detail.

• Comfortable collaborating with customers and partners from different cultural backgrounds and organizational levels.

• Familiarity with agentic AI solutions and a willingness to continuously develop knowledge of software technologies and their practical applications.

Benefits:

• Competitive salary.

• Paid vacation days.

• Paid personal and sick leave.

• Paid company-observed US holidays.

• 401(k) retirement savings plan through a benefits portal.

• Medical and health benefits.

• Company-provided laptop.

• Mobile phone contribution.

• Home-office equipment provided when needed.

• Opportunity to work remotely.

• Join a growing, international, and people-focused organization.

• Meaningful opportunities to influence business processes, support global colleagues, and contribute to organizational growth.