Description Business Function Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure. Job Objective The role is responsible for managing delinquent mortgage and auto loans through customer engagement on repayment, litigation, repossession, asset sale and shortfall recovery, while minimizing credit losses and ensuring compliance with the Bank's requirements. Responsibilities Contact customers and negotiate suitable repayment and restructuring arrangements. Review customer profiles and recommend appropriate collection or litigation actions. Manage mortgage loan recall and litigation, including Letters of Demand, Notices To Quit and Offer of Amicable Resolution. Liaise with lawyers and monitor legal actions, deadlines, costs and repayment proposals. Manage vehicle repossessions, including Fourth and Fifth Schedules, valuation, advertisement and sale. Review sale proceeds and expenses, verify vendor invoices and follow up on outstanding shortfalls. Maintain accurate case records and ensure timely follow-up of all actions. Handle customer complaints and escalate irregular, complex or high-risk cases promptly. Comply with applicable legal, credit and operational-risk requirements Prepare NPL, valuation, specific provisioning, forecast and monthly management reports. Requirements Minimum degree or equivalent qualification. At least 5 years of relevant experience in secured product collection and hands-on experience in mortgage litigation and vehicle repossession. Strong attention to details, particularly in managing legal procedures and documentation. Strong analytical, communication and negotiation skills. Able to manage difficult customers and situations independently. Experience in Overseas Property Loan collection/litigation and Insurance Premium would be an advantage. Office is based at Changi Business Park. Location: DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Snr Assoc/AVP, Secured NPL Collection Specialist, Consumer Credit Risk, Risk Management Group.

more at Dbs.

AVP/ Senior Associate, Assistant Investment Counsellor, Private Banking

SVP, Team Lead, Group Product & Valuation Control - Valuation & Rates Control (Global Financial Markets), Group Finance

Officer, Branch Relationship Manager, Consumer Banking Group

similar roles.

Part Time Intermittent ID Card Specialist; Crane, IN

Full-Time On Site Victim Advocate, FASS, JBLM, Washington

Assistant Manager I

Assistant Manager I

Print & Insert Operator II

Part Time Contact Centre Agent - Sat & Sun Only

more at Dbs.

AVP/ Senior Associate, Assistant Investment Counsellor, Private Banking

SVP, Team Lead, Group Product &amp; Valuation Control - Valuation &amp; Rates Control (Global Financial Markets), Group Finance

Officer, Branch Relationship Manager, Consumer Banking Group

similar roles.

Part Time Intermittent ID Card Specialist; Crane, IN

Full-Time On Site Victim Advocate, FASS, JBLM, Washington

Assistant Manager I

Assistant Manager I

Print &amp; Insert Operator II

Part Time Contact Centre Agent - Sat &amp; Sun Only

SVP, Team Lead, Group Product & Valuation Control - Valuation & Rates Control (Global Financial Markets), Group Finance

Print & Insert Operator II

Part Time Contact Centre Agent - Sat & Sun Only