Head of Customer Success.

Accountabilities

You will lead the overall Customer Success strategy, develop high-performing teams, and ensure customers receive consistent value throughout their relationship with the organization.

• Recruit, coach, and develop leaders across Technical Account Management and Customer Success.

• Establish clear responsibilities, accountability structures, and a culture of continuous improvement.

• Design and oversee a connected customer journey, from technical evaluation and onboarding through adoption and ongoing engagement.

• Develop scalable programs that accelerate time-to-value, increase product engagement, and improve customer retention.

• Partner with Sales to identify customer risks, strengthen renewal strategies, and uncover opportunities for account expansion.

• Collaborate with Product, Engineering, and Support to communicate customer feedback and drive meaningful product improvements.

• Establish scalable processes, performance metrics, and operating rhythms to support organizational growth.

• Monitor customer health, adoption, retention, and team performance data to guide strategic decisions and maintain accountability.

Requirements:

The ideal candidate is an experienced customer success executive with a strong background in scaling technical, customer-facing organizations in B2B SaaS. You should combine strategic leadership, commercial judgment, and a data-driven approach with the ability to build strong teams and influence stakeholders across functions.

• 12+ years of experience in Customer Success, Account Management, or related customer-facing roles.

• At least 5 years of experience in senior leadership positions.

• Proven experience building and scaling technical customer-facing organizations within B2B SaaS.

• Demonstrated ability to develop effective leaders, build high-performing teams, and foster a culture of ownership and accountability.

• Track record of improving customer adoption, retention, and measurable business outcomes.

• Strong commercial judgment and experience partnering with Sales on renewals, customer risks, and expansion opportunities.

• Data-driven approach to customer health analysis, performance measurement, and strategic decision-making.

• Strong executive presence, sound judgment, and the ability to influence stakeholders and manage competing priorities across functions.

Nice to have:

• Experience in developer tools, application security, software supply-chain security, or DevSecOps.

• Experience leading multiple customer-facing functions, including pre-sales and post-sales teams.

• Experience managing distributed teams across different customer segments or geographic regions.

Benefits:

• Estimated on-target earnings of $300,000–$350,000 USD, with compensation adjusted according to local market data for candidates outside the United States.

• Meaningful equity program.

• Comprehensive health benefits for employees and their families, with 99% coverage.

• Flexible paid time off, company holidays, and a winter shutdown.

• Paid parental leave.

• Remote-first working environment.

• Quarterly team off-sites.