Senior Calendar Associate.

Accountabilities

• Manage and coordinate court reporter scheduling for deposition assignments using internal scheduling platforms and tools.

• Build and maintain strong professional relationships with court reporters, ensuring effective communication and reliable service delivery.

• Oversee regional scheduling processes, ensuring assignment details are accurate, complete, and updated throughout the workflow.

• Proactively monitor assignment deadlines and follow up with court reporters to ensure transcripts are delivered to clients on time.

• Communicate scheduling updates, address operational challenges, and manage difficult conversations professionally when necessary.

• Develop an in-depth understanding of internal processes, systems, and best practices to guide and support court reporters.

• Identify opportunities to improve scheduling workflows, operational efficiency, and the overall court reporter experience.

• Collaborate with operational leaders and internal stakeholders to share feedback, recommend improvements, and support process enhancements.

• Maintain discretion when handling sensitive client and legal information while ensuring accuracy across all scheduling activities.

Requirements

• At least 2 years of experience in the legal industry, court reporting, or a related operational environment.

• Previous experience managing or owning a regional scheduling process is strongly preferred.

• Existing professional relationships or a network of court reporters is considered a significant advantage.

• Strong organizational and time-management skills, with the ability to manage multiple assignments, competing priorities, and tight deadlines.

• Excellent written and verbal communication skills, with the ability to build relationships and navigate challenging conversations.

• A hospitality-driven mindset, demonstrating professionalism, responsiveness, and a strong commitment to delivering an exceptional client and partner experience.

• Ability to quickly learn new technologies, scheduling platforms, and operational systems.

• Strong attention to detail and the ability to maintain accurate records in a fast-paced environment.

• Sound judgment and discretion when working with confidential or sensitive information.

• A proactive, adaptable, and solution-oriented approach, with a genuine interest in continuous improvement.

• Availability to work Monday through Friday, either from 12:00 p.m. to 9:00 p.m. PT or from 9:00 a.m. to 6:00 p.m. CT.

Benefits

• Competitive hourly compensation of $28–$33 per hour.

• Premium medical, dental, and vision insurance, with 100% of premiums covered for certain plans.

• Stock options, allowing employees to share in the organization's growth and success.

• Flexible remote working arrangements.

• Opportunities for professional development, coaching, and career progression into more senior positions.

• Supportive leadership and collaboration with experienced Customer Success and Operations professionals.

• A technology-driven and innovative work environment focused on improving traditional legal industry processes.

• A people-oriented culture built around reliability, innovation, accuracy, and exceptional service.