Sr. Field Service Team Manager.

Accountabilities:

• Recruit, lead, and develop a high-performing team of Field Service Technicians, overseeing daily operations, performance management, technical skills development, and career growth.

• Foster a culture of accountability, collaboration, and safety across field service operations.

• Establish a field liaison program and structured escalation framework connecting frontline technicians with central TechOps and engineering teams.

• Drive timely root-cause analysis of complex technical issues and ensure actionable field feedback reaches hardware, software, and autonomous vehicle integration teams.

• Partner with engineering teams to identify underperforming fleet assets and implement targeted maintenance strategies that maximize vehicle uptime and reduce mean time to repair (MTTR).

• Oversee vehicle upfits and End-of-Line (EOL) verification for computing systems, sensors, and other hardware components, ensuring vehicles meet operational requirements before deployment.

• Manage field vehicle campaigns and retrofit initiatives, establishing clear standard work instructions and consistent execution practices.

• Train and onboard external maintenance vendors to ensure alignment with technical procedures, quality expectations, and operational standards.

• Enforce safety protocols, personal protective equipment (PPE) requirements, and workplace cleanliness across field operations.

• Ensure compliance with applicable Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations.

• Coordinate closely with local fleet managers and cross-functional TechOps teams to resolve technical challenges and maintain consistent service delivery.

• Travel to operational sites across North America to support field teams, vehicle maintenance activities, and deployment initiatives.

Requirements:

• At least 5 years of hands-on experience in technical field service, commercial fleet maintenance, automotive operations, or hardware technical operations.

• At least 2 years of direct people management experience, preferably leading technical teams of field technicians or diagnostic mechanics.

• Proven ability to recruit, mentor, manage, and develop technical personnel while maintaining high operational and safety standards.

• Demonstrated experience managing complex technical escalations and collaborating effectively with hardware and software engineering teams.

• Hands-on experience with vehicle upfits, sensor and hardware integration, End-of-Line verification, and technical campaigns or retrofit execution.

• Strong ability to create clear standard operating procedures (SOPs), work instructions, and step-by-step technical documentation.

• Deep familiarity with vehicle diagnostics, electrical systems, CAN bus, telematics, and troubleshooting tools.

• Strong problem-solving and root-cause analysis skills, with the ability to translate technical findings into practical maintenance improvements.

• Excellent communication and cross-functional collaboration skills, particularly when coordinating field technicians, engineering teams, fleet managers, and external vendors.

• Strong organizational and operational management capabilities, with the ability to prioritize multiple technical initiatives across geographically distributed locations.

• Commitment to workplace safety, quality, regulatory compliance, and continuous improvement.

Benefits:

• Work arrangement: Remote within the United States.

• Travel: Required to operational sites throughout North America.

• Opportunity to lead and develop a technical field service team supporting autonomous commercial vehicle operations.

• Opportunity to work across vehicle hardware, software, diagnostics, and autonomous systems.

• The source job description does not specify salary, healthcare coverage, retirement plans, paid time off, bonus compensation, or other formal benefits.