System Engineer Manager, Information Technology.

Accountabilities:

As the System Engineer Manager, Information Technology, you will take ownership of internal IT operations, ensuring secure systems, efficient support processes, and effective technology management. Your responsibilities will include:

• Serve as the primary point of contact for employee IT support, device troubleshooting, and access requests.

• Manage employee onboarding and offboarding processes, including account provisioning, permission assignments, hardware configuration, and access removal.

• Administer internal systems and SaaS applications, overseeing user access, configurations, and routine troubleshooting.

• Manage endpoint environments across Windows, macOS, Google Workspace, and mobile devices.

• Oversee identity and access management processes, including multi-factor authentication (MFA), role-based access control (RBAC), account reviews, and password security.

• Maintain accurate hardware and software inventories, technology asset records, and system documentation.

• Coordinate IT procurement, software licensing, renewals, and relationships with external technology vendors.

• Support SOC 2 and other compliance initiatives through evidence collection, access reviews, policy development, and internal control documentation.

• Assist with cloud infrastructure, endpoint security, and monitoring tools to maintain a secure technology environment.

• Collaborate with HR, Finance, Operations, and leadership to address employee technology requirements and support workforce lifecycle processes.

• Identify opportunities to improve IT processes, technology tools, security practices, and the overall employee experience.

• Coordinate with external partners and specialized technical teams to resolve complex security, networking, and infrastructure issues.

Requirements:

The ideal candidate will bring extensive experience in IT operations and systems management, combining strong technical capabilities with a proactive, service-oriented approach. The following qualifications are expected:

• At least 8 years of experience in IT operations, systems engineering, IT support, or security operations.

• Experience providing internal technology support in remote or hybrid working environments.

• Strong knowledge of endpoint management, identity management solutions, and SaaS administration.

• Practical understanding of Windows, macOS, Linux, and mobile device management.

• Familiarity with tools such as JumpCloud, Microsoft Intune, JAMF, Active Directory, Okta, Duo, or comparable platforms.

• Strong understanding of SOC 2 requirements and supporting activities, including access reviews, evidence collection, and control documentation.

• Knowledge of cloud infrastructure and security fundamentals.

• Excellent troubleshooting, technical documentation, and problem-solving skills.

• Experience with ticketing platforms, IT asset management, and internal support workflows.

• Experience managing small IT environments while taking ownership of a broad range of technical and operational responsibilities.

• Strong customer service orientation and a genuine commitment to providing effective employee support.

• Excellent communication and follow-through, with the ability to collaborate across departments and technical teams.

• Highly organized, proactive, and detail-oriented, with the ability to manage multiple priorities independently.

• Practical, solutions-focused mindset with a strong sense of accountability.

• Bachelor's degree preferred, although equivalent professional experience will also be considered.

• Previous experience leading or managing IT operations or security-related support functions is preferred.

• Relevant certifications in cybersecurity, IT service management, or compliance are advantageous.

• Experience supporting SOC 2, ISO 27001, HITRUST, HIPAA, or comparable regulatory and security frameworks is highly desirable.

• Previous experience in healthcare, life sciences, hospitality, or other regulated industries is a plus.

Benefits:

• Annual salary ranging from $135,000 to $150,000 USD, depending on experience.

• Fully remote work environment, offering flexibility in where you work.

• Opportunity to play a key role in supporting a fast-growing, mission-driven organization.

• Significant ownership in developing and strengthening internal technology infrastructure.

• Direct collaboration with HR and Operations in a high-visibility, impactful position.

• Opportunity to contribute to the development of secure systems and compliance controls that support long-term business growth.

• Full-time employment.