Vice President, FSP Operations.

Accountabilities:

• Strategic Leadership: Develop and execute the strategic vision for India-based FSP operations, aligning business objectives with global organizational priorities and supporting sustainable growth.

• Operational Excellence: Lead large, multidisciplinary teams delivering services across statistical programming, biostatistics, clinical data management, clinical data science, and related functions.

• Performance Management: Establish and monitor operational KPIs, utilization metrics, productivity indicators, and quality standards to ensure consistent, efficient, and reliable service delivery.

• Continuous Improvement: Drive operational transformation, process optimization, and scalable delivery models to improve efficiency, service quality, employee engagement, and profitability.

• Client Relationship Management: Act as executive sponsor for strategic client partnerships, building trusted relationships with senior stakeholders across pharmaceutical and biotechnology organizations.

• Client Delivery and Governance: Lead business reviews, governance meetings, escalation management, and account development initiatives while ensuring high client satisfaction and long-term retention.

• Talent and Organizational Development: Build, lead, and retain a high-performing leadership team across India, implementing succession planning and leadership development programs.

• Culture and Engagement: Promote a culture of accountability, collaboration, innovation, diversity, inclusion, and customer-centricity across the organization.

• Financial and Commercial Management: Take ownership of operational financial performance, including revenue delivery, profit margins, forecasting, budgeting, and resource allocation.

• Business Growth: Collaborate with business development and account management teams to support strategic proposals, new business opportunities, and the expansion of existing client relationships.

• Workforce Planning: Ensure workforce capacity, resource utilization, and talent strategies remain aligned with current client commitments and anticipated business demand.

Requirements:

• Bachelor's degree in Life Sciences, Statistics, Mathematics, Business Administration, or a related discipline.

• 15+ years of professional experience within CRO, pharmaceutical, biotechnology, or clinical research environments.

• Extensive leadership experience managing large-scale, global delivery organizations and multidisciplinary teams.

• Proven track record of leading organizations with 200+ professionals across multiple functions and geographical locations.

• Deep understanding of Functional Service Provider (FSP) models, outsourced clinical development, and clinical resource management.

• Demonstrated experience establishing, scaling, and managing India-based global capability centers or offshore delivery organizations.

• Strong knowledge of clinical research services, including biostatistics, statistical programming, clinical data management, and clinical data science.

• Proven financial management capabilities, including P&L ownership, operational budgeting, revenue forecasting, and margin optimization.

• Experience building and maintaining strategic relationships with senior stakeholders at leading pharmaceutical and biotechnology organizations.

• Demonstrated ability to drive organizational transformation, operational improvements, and scalable business strategies.

• Excellent leadership, communication, negotiation, and stakeholder management skills, with the ability to influence senior executives and cross-functional teams.

• Strong strategic thinking, commercial awareness, and decision-making capabilities in complex, fast-paced environments.

• Ability to develop future leaders, foster employee engagement, and build collaborative, high-performing teams.

Benefits:

• Fully remote working arrangement within India.

• Full-time executive leadership opportunity with significant strategic and operational responsibility.

• Opportunity to influence the future of global clinical development and outsourced research services.

• Exposure to international pharmaceutical and biotechnology clients and strategic partnerships.

• Opportunity to lead and develop large, multidisciplinary teams across global delivery operations.

• Collaborative and supportive international working environment.

• Meaningful work contributing to the development of innovative therapies and improved patient outcomes.

• Opportunities to drive business growth, organizational transformation, and long-term strategic initiatives.