SUMMARY: Under general supervision of the Manager of Patient Access, the Supervisor is responsible for RIH/TMH Business Office, Admitting, and Patient Financial Advocates. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES: Knowledge of Brown University Health Charity Guidelines/Policy, State Medicaid, Emergency Medicaid. Disability Medicaid and HealthSource RI. Reviews Patient Access Metrics for opportunity improvements and implements changes based on the metrics. Participates in Enterprise meetings for Patient Access both Operations and Information Services. Interviews, hires, and assigns subordinate staff. Provides guidance and counsel to subordinate staff. Conducts periodic individual and/or group staff meetings; maintains minutes. Development plans, develops standards for subordinate staff performance. Assures employees complete required safety-related training; maintains safety manual. Maintains a safe working environment and takes corrective action when necessary. Provides training to new employees and on-going instructions to all staff regarding new procedures and upgrade of system. Maintains policies and procedure manuals for the registration and Insurance Verification system. Monitors quality of work performed to assure procedures are followed. Collects and collates information for all customer departments, Quality and Productivity Reports, and other statistical needs. Monitor System reports that identify account bill holds. Complete status transfer for all applicable accounts. Maintains adequate staffing; prepares staffing schedules, reschedules personnel in short staffed situations in the scheduling and Bed Control Dept. Ensures collections of co-pays from patient in the Admitting, Pre-admission and the Business Office Department. Prepares and maintains department statistics; assists Manager with statistical reports as needed Monitors Services provided to ensure prompt and courteous service is provided to all customers, and work is completed in a timely basis. Prepares and submits payroll for staff employees and follows up on any problems to assure accuracy and timeliness. Monitor Services provided to ensure prompt and courteous service is provided to all customers, and work is completed on a timely basis. Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies procedures, and objectives. Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Equivalent to a Bachelor’s Degree in Business or related field. Knowledge of on-line computer system and spreadsheet software required. Knowledge of third party medical coverage. Preferred experience: Knowledge of EPIC ADT application EXPERIENCE: Three years of progressively responsible experience, with emphasis on computer skills, in a health care setting. Previous with Information Systems and patient registration in acute health care environment required. Minimum of one to three years of supervisory experience required. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Sitting for long periods of time at a workstation requiring the continuous use of a computer and telephone in an area not accessible to the public. May have to do moderate walking, depending on location of the assignment. Ability to lift up to 10 pounds. SUPERVISORY RESPONSIBILITY: Supervision includes interviewing, hiring, scheduling, training, conducting performance appraisals, and recommendation of personnel actions. Pay Range: $55,744.00-$91,956.80 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: M-F 8:30am-5:00pm Work Shift: Day Daily Hours: 8 hours Driving Required: No As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission

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