About FLATS
FLATS®, by Collective Residential, is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate.
About the Role
FLATS LLC is seeking an experienced Resident Manager to lead the operations of Millie on Michigan, a 289-unit Class A multifamily community in Chicago. The Resident Manager is responsible for managing day-to-day property operations, supervising onsite staff, driving leasing performance, and ensuring the community meets established financial, operational, and customer service goals.
This is a full-time, non-exempt position working on-site Monday through Friday, with no travel required.
This role oversees all operations and ensures compliance with all company policies, Fair Housing laws, Chicago landlord-tenant regulations (NRS 118A), the Americans with Disabilities Act (ADA), the Fair Credit Reporting Act (FCRA), and all other applicable local, state, and federal regulations governing multifamily housing.
Key Responsibilities
- Lead and execute the lease-up strategy, including pricing, concessions, marketing initiatives, and occupancy growth.
- Manage daily property operations, staffing, and resources to achieve budgeted financial and operational objectives.
- Recruit, hire, train, and supervise onsite team members; manage performance in accordance with FLATS LLC policies and values.
- Oversee leasing activity, including application approvals, renewals, rent increases, and lease enforcement.
- Monitor rent collections, fees, deposits, and financial controls; review and analyze monthly financial reports.
- Participate in the development and management of the property’s operating budget; control expenses within approved limits.
- Approve vendor and contractor invoices, ensure proper insurance documentation, and coordinate with accounting and ownership as needed.
- Coordinate with maintenance and construction teams to ensure unit readiness, punch-list completion, preventive maintenance, and timely service request resolution.
- Conduct regular property and unit inspections to ensure safety, cleanliness, curb appeal, and compliance with company standards.
- Analyze market conditions and economic trends to inform leasing, pricing, and marketing strategies.
- Promote resident satisfaction and retention by addressing concerns promptly and professionally.
- Support owner and leadership communication by providing regular updates on lease-up progress, risks, and performance metrics.
Requirements
- At least 2 years of multifamily property management experience, ideally in luxury residential.
- Class A luxury building experience
- Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced, lease-up environment.
- Excellent interpersonal and communication skills, with the ability to effectively and sensitively interact with residents, staff, vendors, ownership, and leadership.
- Demonstrated ability to handle confidential and sensitive information with professionalism and discretion.
- Ability to work independently, exercise sound judgment, and prioritize tasks with a strong sense of urgency.
- Strong problem-solving skills, including the ability to communicate technical or operational concerns clearly, accurately, and in a timely manner.
- Ability to read, write, understand, and communicate effectively in English.
- Proficiency with general office equipment, including telephone systems, printers, copiers, fax machines, and key or access-control systems.
- Commitment to providing excellent customer service, with the ability to build rapport and maintain positive relationships.
- Proven ability to remain calm, professional, and solution-oriented when handling difficult or escalated situations.
- Illinois Real Estate License required (or to be able to get it within 90 days)
- Experience using property management software (Yardi Voyager preferred, CRM platforms, or similar).
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO).
- Salary of $55,000 to $65,000 per year ($26.44 to $31.25 per hour), paid semi-monthly.
As part of our hiring process, we use artificial intelligence tools to support our recruiting team’s work. These tools do not make hiring decisions or replace the work of our hiring contributors.
Flats LLC collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.
Flats LLC does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.