About the role
Location: Based in NYC. This role is hybrid. 3 days/wk working in-office at the client-site. 40 hours per week. No travel required. Primary team will be located in New York and London. Ancillary teams in Mexico City and Tokyo.
Job Type: Contract Opportunity
Chartis is looking for an experienced Project and Print Manager to support one of our clients in managing the production and delivery of printed signage and marketing materials for cultural organizations. We are seeking a highly organized, detail-oriented professional with a strong background in project management, print production, and vendor coordination. The ideal candidate will be comfortable managing multiple projects, collaborating with internal teams and external partners, and driving process improvements while supporting the transition to new workflows and systems.
What You Will Do
Project Management
- Ownership of the full lifecycle of marketing and signage requests from our client's cultural partners (CPs). Ensure that requests are received, replied to, prioritized, designed, printed, and delivered in the required timeframe.
- Work directly with our client's CPs to receive requests, work through rounds of feedback, and deliver items. Client management and customer service skills required for external engagement with CPs, which includes: answering questions about print materials, timelines, payment, and rounds of feedback of print materials.
- Partner with our client's Marketing team, Recruitment team, Business Operations team, and Print team to successfully complete projects.
- Maintain trackers to clearly show the status of projects, and hold daily and weekly meetings with various teams to ensure projects are moving through the lifecycle at an appropriate speed.
- Dotted lined management relationship to three other project managers working on marketing and signage requests. Will work closely with our client's Deputy of Business Operations to ensure all operations are running.
- Work with the Marketing team to establish a process for supporting CPs across different partner tiers, including how incoming requests are triaged, handed over between teams, and delivered in line with each tier's level of support.
Change Management
- Partner with Creative Project Managers and the Business Operations team to support the successful launch of a new web-based platform for creating and managing print and signage materials.
- Support our client's internal stakeholders, and CPs, as our client transitions to a new operating system.
- Understand business needs from various stakeholders, and turn their needs into formalized workflows.
Print Production and Vendor Management
- Manage all print requests from brief intake to delivery. This includes coordinating with project managers and creatives on any design work needed, issuing quotes to vendors, receiving proofs, tracking production, and ensuring items are delivered in the required timeframe.
- Work closely with the creative team to confirm dimensions, bleed, stock, bindings, quantities, etc.
- Source, validate, and onboard vendors across AMER and LATAM. Support EMEA and APAC where needed. This includes test prints for verification of quality of assets, and confirmation of logistics.
- Maintain a vendor list that includes key details such as the vendor’s capabilities and contact information.
Logistics and Compliance
- Work with the Business Operations team, as well as our client's Supply Chain teams, Compliance teams, and Warehouse teams to ensure items are shipped and stored in accordance with our client's internal policies and standards, as well as local governing laws such as EU’s REACH.
- Coordinate the shipment and delivery of print assets globally. This includes our client's warehouses, CP’s location(s), event venues, etc.
- Proactively communicate with CPs and internal stakeholders if there are any delays in delivery. Proactively communicate with print vendors and shipping carriers to determine alternative solutions.
Payment, Record Keeping, and Report Generation
- Ensure payment methods are established and maintained for all preexisting vendors, and ensure that new vendors are able to comply with our client’s internal policies.
- Ensure vendors are paid within required timeframes.
- Keep a clear record of active jobs, completed jobs, associated costs, tracking information, and vendors.
- Develop and generate reports about printing by regions, quantities, vendors, costs, trends, and more.
Qualifications
- 5-7 years of experience in Project Management with knowledge of print, production, and creative operations.
- Must be a proactive individual that is motivated by leading a new initiative, comfortable in periods of change, and strongly excels at identifying problems and developing solutions.
- Must be interested in establishing new processes such as meeting structures, tracking mechanisms, reports, workflows, and standard operating procedures.
- Must be comfortable with holding vendors accountable, while balancing the management of expectations of internal stakeholders.
- Must be a strong written and verbal communicator. Must be able to communicate up to leadership, laterally to peers, and down to members on their team.
- Strong experience with vendor management.
- Knowledge of print specifications: stock, weight, finish, bleed, binding, printer types (e.g. digital versus litho printing), dimensions, and orientations.
- Experience with payment terms, conditions, and local differences.
- Familiarity with global logistics and supply chain operations.
- Working proficiency or fluency in Spanish and/ or Portuguese is a plus. Some vendors are located in LATAM.
About Chartis Interactive
We are a Design, Marketing and Technology Consultancy that promotes positive working relationships through collaboration and encourages high standards of conduct and work performance. Our values help define our culture through a variety of team perspectives, backgrounds and the ongoing support of innovation across all the solutions we provide to our Clients. We also provide a full career development program aimed at improving the skill sets and capabilities of all our employees.