Join our team as

Lead Retention Data Analyst

Vilnius

Hybrid

Marketing & Communications

The world’s most advanced VPN, and a whole lot more.

We are looking for a Retention Data Lead to guide a small team of retention analysts (2–3 people). This role combines hands-on analytics with people leadership. You’ll own retention data across our subscription business and shape how the company understands why users renew, engage, and churn.

Our analysts work with SQL, BigQuery, dbt, Looker, and other modern tools to turn user data into actionable insights, dashboards, and predictive models.

Your goal is to make retention data actionable across the company, unlock new models and analytical approaches, and drive improvements in retention rates and user engagement.

Key qualities and behaviors of a successful leader at Nord Security

Main Responsibilities

Own the retention analytics strategy end-to-end, connecting user behavior, lifecycle impact, engagement drivers, and business outcomes into a single, decision-ready framework;
Lead, mentor, and develop a team of analysts, balancing hands-on work with setting priorities and growing the team’s capabilities;
Support stakeholders across the company with analysis, dashboards, and reporting;
Develop and review data models in dbt, dashboards in Looker, and analyses using SQL, BigQuery, and other tools;
Analyze user behavior and build new models (churn prediction, cohort analysis, engagement scoring, LTV) that translate into actionable insights;
Define, standardize, and monitor retention KPIs and metrics, embedding analytics into the decision-making process.

Core Requirements

4+ years of experience in data analytics and business insights, ideally with a focus on retention, product, or user analytics;
Strong SQL and BigQuery skills, with experience in dbt and Looker (or similar BI tools);
Experience mentoring or leading analysts;
Proven ability to translate business needs into actionable insights;
Strong communication skills and the ability to influence stakeholders.

Nice To Have

Experience in SaaS, subscription-based businesses, tech, or cybersecurity;
Familiarity with experimentation practices and attribution models;
Understanding of how AI and LLMs are shaping analytical practices;
Knowledge of lifecycle or CRM platforms.

What we offer

🎓 Sharpen your edge

Growth is built into how we work. Extensive online and in-person training programs, access to platforms like Coursera and Skillshare, a mentorship program, and internal career moves when you’re ready for something new — your development has no ceiling here.

🌿 Take the time you need

Rest isn’t a reward — it’s part of the deal. Enjoy extra vacation days that grow with your time here, plus additional days off for sick leave, special occasions, and parenting.

🏥 Get premium healthcare

Your health shouldn’t be something you worry about. We provide premium private health insurance so you have peace of mind and fast access to care whenever you need it. Available in Lithuania and Poland.

🪷 Protect your peace

A peaceful mind isn’t a luxury — it’s the foundation. We provide free subscriptions to top-rated Calm and Headspace apps, offer resilience and mindfulness trainings, and run dedicated mental health events.

🏋🏻 Own your fitness

Feeling good shapes how you work, think, and create. That’s why we offer in-house gyms, Multisport and Urban Sport cards, and online workouts. Need something tailored? Our Physical Well-Being experts are here with group mobility sessions, fitness guidance, and one-on-one consultations.

🌴 Pack your bags for workation

Picture this: the entire company flies out abroad. The days are packed with workshops, activities, concerts, and real time together. It’s legendary. If you’ve heard stories, they’re probably true.

✈️ Work from anywhere

New surroundings spark new thinking. When you need a reset, switch location and work from wherever keeps you sharp, creative, and in the zone.

🎁 Celebrate your milestones

The moments that make life special shouldn’t pass quietly. Birthdays, work anniversaries, weddings, new family members — each is marked with a special gift.

👶🏻 Parent with ease

When you’re a parent, the juggle is real. To make it smoother, we organize summer camps for the little ones and offer flexibility that lets you show up both for your family and your team.

🎉 Join the party

It never gets boring here. Get ready for team buildings that bring people closer, year-round company events that are equal parts educational and energizing, and the highlights everyone waits for — our iconic summer and winter celebrations.

⭐ Unlock Cyber City

Whether Vilnius-based or visiting from remote, our Vilnius HQ is fully yours to enjoy. Need focus? Silent room. Need energy? Open gyms. Need a break? Game room, music room, coffee bar. It’s a modern workspace built with your comfort in mind.

Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes.

We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance.

By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter.

If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at [email protected]. Should you prefer to opt out of the automated evaluation, please submit your application directly to [email protected].