Major Responsibilities (Key Tasks)1. Spare Parts Order Management Manage the complete lifecycle of spare parts orders, from receipt to final delivery. Plan, coordinate, and monitor order execution to ensure customer requirements are met within agreed timelines. Maintain regular follow-up with customers and internal teams to provide timely updates on order status. 2. Customer Purchase Order Review & Compliance Review customer purchase orders to ensure alignment with technical specifications, commercial terms, and contractual requirements. Coordinate with the Legal, Finance, and Commercial teams to address contractual risks and ensure compliance before order acceptance. Ensure accurate order entry and documentation in accordance with company procedures. 3. Customer Relationship & Internal Coordination Serve as the primary point of contact for customers regarding spare parts orders and related queries. Organize and facilitate meetings with customers and internal stakeholders to resolve issues, clarify requirements, and expedite order execution. Build and maintain strong customer relationships to support business growth and customer satisfaction. 4. Cross-Functional Order Execution Collaborate closely with Engineering, Quality Assurance, Manufacturing, Procurement, Logistics, and Finance teams to ensure seamless order fulfilment. Drive timely resolution of technical, quality, and supply-chain-related issues that may impact delivery schedules. Ensure effective coordination across departments to meet customer commitments. 5. Engineering Documentation & Approval Management Coordinate the submission and approval of drawings, datasheets, technical documents, and other project-related deliverables. Follow up with customers and internal departments to secure approvals within defined timelines. Maintain proper records of all approved documents and revisions. 6. Order Progress Monitoring & Delivery Management Track order progress against key milestones and proactively identify potential delays or risks. Monitor manufacturing, procurement, inspection, and dispatch activities to ensure on-time delivery. Ensure compliance with purchase order terms, delivery schedules, and customer expectations. 7. Documentation, Dispatch & Portal Management Prepare and submit all required technical, commercial, and dispatch documentation to customers. Coordinate post-dispatch activities, including uploading documents on customer portals and the GeM portal. Ensure completeness and accuracy of records for audit and compliance purposes. 8. Commercial Closure, Collections & MIS Reporting Coordinate with customers and internal finance teams for timely invoicing, payment collection, and closure of outstanding receivables. Manage bank guarantees, performance guarantees, and other contractual obligations as applicable. Prepare and present weekly and monthly MIS reports highlighting order status, delivery performance, collections, and key business metrics to management. 9. Business Process Improvement Identify opportunities to improve order management processes, customer service levels, and operational efficiency. Support implementation of best practices, system enhancements, and continuous improvement initiatives within the Spares Business function. KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest! Get to know KSB

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