Role Summary:
Independently delivers HRIS module configurations, manages client interactions, and contributes to project delivery with growing functional expertise.
Key Responsibilities:
- Requirements Gathering & Design: Liaise with client SMEs to gather business requirements and document functional specs. Advise clients on system design options and HRIS best practices.
- Configuration & Data Migration: Configure and test modules to meet client requirements. Perform or support data migration activities as required.
- Client Engagement: Conduct end-to-end demos and UAT walkthroughs for client review. Collect and process feedback to drive system changes.
- Training & Documentation: Deliver end-user training on different modules. Prepare BRDs, training materials, and all project documentation.
- Post-Go-Live Support: Resolve post-implementation issues within agreed SLAs. Implement minor enhancements based on client feedback.
Functional Competency:
- Requirement Gathering: Documents clear business needs during workshops with moderate guidance.
- Functional Expertise: Configuring and troubleshooting with growing confidence.
Behavioural Competency:
- Consulting Skills: Leads workshops and extracts insights from discussions.
- Communication: Conveys ideas clearly and keeps stakeholders informed.
- Task Ownership: Manages own responsibilities with minimal reminders.
- Attention to Detail: Reviewing work carefully, reducing avoidable mistakes.
- Client Orientation: Balances client requests with solution feasibility.
- Problem Solving: Analyzes root causes and proposes solutions for common issues.
Requirements
- Bachelor's degree from a recognized institution.
- 2–4 years of HRIS Implementation / Support / End User experience.
- Hands-on experience in requirements gathering, configuration, testing, and UAT.
- Strong communication, problem-solving, and self-management skills.
- Certifications: SAP SuccessFactors Certification (required).