We are seeking a reliable, highly organized Bilingual Medical Administrative Assistant to support our client's Primary Care practice. The ideal candidate brings hands-on U.S. medical front desk experience, fluent English/Spanish communication skills, and strong proficiency in patient scheduling, high-volume call handling, and EHR workflow management to ensure seamless clinic operations.
Key Responsibilities:
Patient Communications & Phone Handling: Serve as a primary contact for patient inquiries using RingCentral phone systems; answer incoming calls, return voicemails promptly, and maintain excellent phone etiquette.
Appointment Scheduling & Intake: Manage and coordinate patient appointments efficiently within eClinicalWorks (eCW) while upholding schedule accuracy.
Records & Chart Management: Process incoming/outgoing faxes, attach medical records and scanned documents directly to patient charts in eCW, and manage daily administrative encounter tasks.
Care Coordination Support: Assist with coordinating patient transportation and supporting clinic workflows to enhance patient access and satisfaction.
Office Integration: Collaborate closely with the existing clinic team to maintain daily front-desk coverage, consistency, and exceptional patient care.
Requirements
Language Skills: Fluent verbal and written communication skills in both English and Spanish (Required).
Experience: Hands-on experience in a U.S. medical office, healthcare clinic, or front desk administration setting.
EMR Proficiency: Hands-on experience navigating eClinicalWorks (eCW) for patient scheduling, charting, and administrative encounters (strongly preferred / required).
Core Skills: Demonstrated expertise in patient scheduling, multi-line phone management, document processing, and administrative task organization.
Professional Attributes: Strong work ethic, high reliability, attention to detail, and professional interpersonal communication skills.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8am-5pm EST.