Axos Bank Target Range: $22.50/Hr. - $32.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 5% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job This role sits at the intersection of Marketing, Product, Operations, Technology, Compliance, and Customer Support to ensure critical communications are accurate, timely, compliant, scalable, and aligned to the customer journey. This function focuses on system-driven communications that support core business operations and customer servicing including transactional emails, service notifications, SLA/status messaging, operational alerts, servicing communications, and product-triggered messaging. Support the day-to-day execution of operational and transactional communications under Operational Communications Services (intake coordination, QA, and deployment), partnering directly with cross-functional reviewers across Compliance, Legal, and Business Unit stakeholders. This role helps stand up, then operates against, a governance Responsibilities Manage assigned communication requests through the intake-to-deployment workflow, ensuring all required QA reviews and approvals are completed prior to launch. Coordinate with cross-functional reviewers and approvers to keep projects moving and proactively follow up on outstanding items. Perform quality assurance against documented communication standards, identifying gaps and escalating issues as appropriate. Maintain the communication inventory, ensuring new business-unit communications and projects are accurately tracked. Support execution of governance-driven communication initiatives, including build, review, deployment, and documentation. Support the transition of operational and transactional communications from business-unit-aligned teams into OCS. Serve as a reliable point of contact for cross-functional partners throughout the review and approval process. Maintain accurate documentation and organized workflows to minimize QA issues, rework, and deployment delays. Work independently within established standards while contributing to the development and improvement of processes as the function evolves. Qualifications 1+ years of relevant experience, or an equivalent combination of education and experience. Strong attention to detail and quality-control discipline, with the ability to review work against documented standards before deployment. Ability to coordinate projects across multiple stakeholders, reviewers, and approval steps while maintaining accuracy and meeting deadlines. Strong written communication skills with sound editorial judgment. Highly organized with the ability to track requests, follow up proactively, and move work forward with limited step-by-step direction. Comfortable operating in an evolving or ambiguous environment and contributing to processes as they are developed. Financial services, banking, or other regulated-industry experience preferred. Experience with operational, transactional, or system-triggered communications preferred. Experience with Workfront or a similar work-management platform preferred. Experience with Salesforce Marketing Cloud or a comparable email/messaging platform preferred. Exposure to building or improving intake and QA processes, rather than solely executing within an established process, preferred. Axos Employee Benefits May Include: Medical, Dental, Vision, and Life Insurance Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. E-Verify and Right to Work Notices Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish) We’re a team of relentless innovators that are challenging the status quo through smart, pro-consumer financial products and services. We got our start in 2000, as an online bank – when the idea of banking online was almost unthinkable. Since then, we’ve evolved to add commercial banking, commercial lending, investment, clearing, and fiduciary services to our toolbox. As modern life continues to present new challenges for clients, we step up and find creative ways to solve them.

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