Position Summary This role is not eligible for immigration sponsorship Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Position Summary The RMA Material Handling Manager for the Networks business unit leads the day-to-day warehouse operations that support the receipt, inspection, disposition, and shipment of returned network equipment during construction, warranty, and post-warranty periods. This role is responsible for the physical and system handling of RMA (Return Material Authorization) freight — ensuring returned equipment is received accurately, inspected and dispositioned quickly, and that outbound shipments of spares, test devices, and repaired units move on schedule. This is a hands-on, floor-facing managerial role. The team consists of Samsung employees and staff from our third-party logistics (3PL) warehouse partner. You will report to the Reverse Logistics Director. Role & Responsibilities You will lead a team responsible for the following functions: Receiving & Inspection: Oversee receipt of returned equipment against open RMAs, verify quantities and condition, and log discrepancies (missing, damaged, or mismatched items). Disposition & Triage: Oversee the sorting of received equipment into repair, scrap, restock, or quarantine categories per established criteria, and ensure items are routed to the appropriate downstream channels (Repair vendor, HQ R&D, disposal). Inventory Accuracy: Maintain accurate spare parts and returned-equipment inventory through cycle counts, bin audits, and timely system (e.g., NERP, WM, current RMA applications) updates. Outbound Shipping: Coordinate and verify outbound shipments of spare parts, repaired units to the customers, and trial/test hardware. Dock & Workflow Management: Monitor work-in-process to ensure equipment is received, staged, and dispositioned within SLA Exception Handling: Investigate and resolve receiving exceptions (unauthorized returns, serial number mismatches, damaged returns) in collaboration with the warehouse team and customer. Metrics & Reporting: Track and report daily/weekly operational metrics (dock-to-stock time, TAT, inventory accuracy, backlog) to logistics management. Claims Documentation: Document and photograph lost or damaged equipment to support claims filed against freight carriers, customers, and the warehouse team. As a manager, you will be expected to: Manage the overall activities of the RMA handling team: Monitor the work quality and accuracy of all RMA operations Prioritize tasks to meet urgent deadlines Escalate issues and bottlenecks to the RMA management immediately Ensure the team has the resources (staff, training, inventory, systems) required to consistently meet Service Level Agreements (e.g., same-day shipping, 24-hour disposition turnaround) Continuously improve RMA processes and workflows; update work instructions and SOPs accordingly Ensure all inventory and operational reports are accurate and delivered to stakeholders on time Collaborate with other teams (Hardware Services, 3PL, Quality) on cross-functional projects Support system needs related to the RMA and warehouse management systems (WMS), including data entry accuracy and issue escalation Skills and Qualifications Minimum Qualifications: 6+ years of related experience and a Bachelor's degree Ability to think critically, prioritize, and react quickly in a fast-paced, deadline-driven environment Strong attention to detail, particularly with inventory accuracy and equipment inspection Excellent written and verbal communication skills Strong Excel skills Preferred Qualifications: Knowledge of Network equipment and reverse logistics processes Prior experience using Samsung systems (Watch-Q, NERP, RMA tracking system etc.) Korean language skills are helpful for frequent interaction with HQ Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/ Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries. Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here. You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).

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