We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. JOB SUMMARY: It is the goal of the Patient Collections Representative to assist patients with questions regarding their bills or any other questions regarding services at UMC. The Patient Collections Representative will reproduce patient bills for the purpose of collections and patient care as required by the hospital personnel, payers and other various parties exhibiting a vested interest in the integrity of the bill. The Patient Collections Representative must manage delinquent self-pay accounts prior to submission to an outside collection agency. The Patient Collections Representative will make phone and letter contacts on each account to determine why payment has not been made. REPORTS TO: JOB SPECIFIC RESPONSIBILITIES: • Collect and manage delinquent self-pay accounts prior to submission to an outside collection agency, Timely follow-up is required on each account. • Answer incoming phone calls and work account as applicable according to the patient’s issue regarding their account as the situation requires. • Must show ability to add insurance, verify Medicaid/Medicare eligibility for billing purposes as required on a daily basis and must be able to use the correct transaction codes and financial classes. • Reach a level of understanding with the patient during each encounter. Maintain a professional attitude at all times. All clerical duties are secondary to the patient’s inquiries. • Make telephone calls or letter contact with each account every thirty days or as needed to determine why payment has not been met on account. • Understand and abide by third party payers rules for billing and collections, Refer to desk manuals as required or for additional information. • Must show ability to analyze third party payments for accuracy and must be able to print itemized bills and UB92’s. • Set up budget plans according to balance owed as required and must abide by the Budget Plan guidelines set forth by Administration • Correct all Patient Accounting where errors are noted and inform the proper supervisor/employee of errors and what measures should be taken to prevent reoccurring errors. • Inform management of any recurring problems or issues. Must show ability to determine when management assistance is needed on a patient inquiry. EDUCATION AND EXPERIENCE: High school graduate or equivalent required. REQUIRED LICENSURES/CERTIFICATIONS/REGISTRATIONS: NONE SKILLS AND ABILITIES: Ability to communicate both verbally and in writing. Mainframe computer skills. Basic accounting and detailed clerical skills. Possess customer service skills. Highly technical and problem solving skills. Ability to adapt to changes. INTERACTION WITH OTHER DEPARTMENTS AND OTHER RELATIONSHIPS: Must be able to communicate in a professional manner at all times with co-workers, patients and family members. Must be able to maintain a working relationship with Third Party Payers for reimbursement purposes. Must be able to maintain an excellent working relationship with all departments in the hospital that you may have interaction. PHYSICAL CAPABILITIES: Work is of medium demand; walking, sitting and standing most of the time while on-duty. Occasional lifting of equipment is required. Adequate hand/eye coordination and fine motor skills required for typing. Talking and hearing is essential in dealing with co-workers and customers. ENVIRONMENTAL/WORKING CONDITIONS: Work in a well-lighted, heated and ventilated building. Hours may vary to accommodate needs of other departments. DIRECT REPORTS: UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *Request for accommodations in the hire process should be directed to UMC Human Resources.* Benefits: Resilience program Emotional Physical Spiritual Financial Career Community On-Site Professional Counselors (EAP) Discounted Pharmacy Cost Cash Retention Bonus (only one in our region) Retirement Benefits w/Employer Match PTO & Extended Illness Medical, Dental, & Vision Insurance And more at: https://apps.umchealthsystem.com/documents/wellness.pdf UMC Vision, Mission and Standards: Vision: To Serve Our Patients in the Best Teaching Hospital in the Country Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals. Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards: Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness About UMCP 35 Practice Locations – private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as “One of the Best Places to Work in Texas” by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates

Patient Collections Representative - 8550 FT-1.

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