Onsite | Plymouth Meeting, PA
Full-Time, Salaried | $52k - $55k + Equity
Preference given to candidates with open schedule and on-call availability
Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, you’ll serve as the bridge between partner operations, maintenance, and Fulfil engineering — ensuring safe, reliable, high-performance system operation.
What You’ll Do
System Monitoring & First-Level Diagnostics
- Monitor daytime performance and conduct health checks of Fulfil’s robotic automation systems
- Perform Tier-1 troubleshooting; triage issues, complete minor interventions (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post-mortems.
- Support maintenance by documenting issues clearly and handing off higher-complexity work.
Operational Leadership
- Act as the on-call technical and operational escalation point for partner teams.
- Make real-time decisions that balance system uptime, safety, and production needs.
- Track and report reliability metrics to contribute toward achieving uptime goals.
- Ensure a safe operating environment through routine audits and adherence to procedures.
- Provide the second level of escalation, ability to step into the Site Lead Position if needed.
Cross-Functional Collaboration
- Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.
- Participate in structured testing, validation, and rollout of new features and hardware.
- Contribute to root-cause investigations and provide actionable feedback to engineering.
- Help refine operating procedures and support continuous improvement initiatives.
Partner Support & Training
- Provide steady, high-confidence technical support to onsite partner operators.
- Train partner team members on best practices for system interaction, recoveries, and safety.
- Ensure partners feel supported, informed, and empowered in daily operations.
What We’re Looking For
- Experience in robotics, automation, industrial equipment, technical field support, or similar environments.
- Strong mechanical/electrical aptitude and comfort working hands-on with hardware.
- Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.
- Clear communicator with ability to explain complex system behavior simply.
- Calm, detail-oriented decision-maker who performs well under pressure.
- Comfortable using dashboards, logs, and diagnostic tools.
- Reliable, self-motivated, and able to operate with a high degree of ownership.
- Flexible schedule — preference for candidates with open availability.
Bonus Experience (Not Required)
- Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.
- Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.
- Experience supporting deployments, pilots, commissioning, or on-call rotations.
- Experience with tools like Slack, Jira, Excel, or digital workflow platforms.
What You’ll Get
- Early-stage exposure to a fast-scaling robotics company.
- Salary + equity in a mission-driven organization.
- Full medical, dental, vision, and 401(k) benefits.
- A supportive, high-ownership operational culture.
- Opportunities to work closely with engineering and help shape a live automation system.