About the Company
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality?
Be one of us and be part of our success story!
QUALIFICATIONS:
• Excellent Proficiency in English (speaking, reading, and writing) required.
• Professional and pleasant phone demeanor even in difficult conversations.
• Customer service orientation and negotiation skills
• At least 2-year BPO experience
• Data entry skills
• Experience in doing inbound, outbound, email and chat
• High degree of accuracy and attention to detail
Your Role
TECHNICAL
- Sends all relevant move-in documentation (lease, move-in statement, welcome email) in a timely manner as applications become approved
- Calls all move-ins promptly to walk them through move-in process and required documentation to streamline the physical move-in process
- Identifies missing documents required for move-in and communicates with future residents to coordinate gathering of additional documentation; ensuring all relevant documents are uploaded in Onsite and notes are entered
- Ensures all relevant data has been entered into Onesite and thus feeds correctly for reporting purposes
- Processes written notices-to-vacate promptly, followed by timely scheduling of pre-move-out inspections
- Clearly articulates all expectations and requirements to the residents
- Processes late letters, renewal leases, renewal letters, renewal reminders promptly and accurately
- Answers and thoroughly documents phone calls placed to the resident relations line
SCREENING
- Reviews all application supporting documentation, leveraging technology resources such as Ocrolus
- Identifies missing/fraudulent documents and communicates (email, text, phone call) with future resident, and site team when necessary, to coordinate gathering of additional relevant documentation
- Calculates income accurately and consistently
- Ensures applications are complete, all relevant documents are uploaded in Onsite and notes are entered
- Ensures all data has been entered into Onesite and thus feeds correctly for reporting purposes
- Understands screening parameters and applicant requirements
- Clearly identifies and articulates reasons for approved, conditional and denied applicants.
- Clearly articulates screening parameters and applicant requirements
- Troubleshoots and resolves issues around improper data entry, fraudulent documents, site team escalations, etc.
- Administrative duties as needed
BEHAVIORAL
- Ability to manage stress in a high paced environment, working across several different sites
- Maintains professional behavior in diverse situations, particularly in communication with residents, regardless the mode of communication (e.g. email, phone, etc.)
- Detail oriented and organized
- Adheres to established processes and guidelines
- Adheres to strict deadlines and scheduling to ensure compliance with housing rules and regulations
Must have availability to work a flexible schedule between 8 am- 6 pm CST Monday- Sunday, with two rest days per week to be determined by client.
At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.
We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.
When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.
Do you think you fit all of this? Click the apply button now!