Hendrick Honda (South Blvd) Location: 8901 South Boulevard, Charlotte, North Carolina 28273 Ready to build your career with the best? Hendrick Automotive Group — the nation's largest privately owned dealer group and a back-to-back winner of Automotive News' Best Dealerships to Work For — is hiring a motivated, customer-focused Business Development Center (BDC) Representative to join our team. If you're a strong communicator who thrives in a fast-paced environment and takes pride in delivering outstanding customer experiences, this is the opportunity for you. This role is primarily responsible for lead generation in support of our sales and service teams — connecting customers with the right people at the right time. Income potential up to $50,000 per year Base salary plus performance-based bonuses tied to appointment and lead generation metrics. BENEFITS: Competitive compensation with performance-based bonuses. Employee healthcare, prescription, and life insurance (zero-premium). 401(k) with company match. Generous paid time off, vacation, and sick days. Employee Assistance Program. Employee discounts. Comprehensive recognition and rewards programs. Real career growth potential within one of the largest dealer groups in the country. JOB RESPONSIBILITIES: Answer incoming calls using a proven script and schedule sales or service appointments. Contact internet leads via phone and email to schedule appointments. Respond promptly to customer website and inquiry requests. Confirm upcoming appointments and re-schedule no-shows. Log all customer interactions and follow-up activity in the Dealership Management System (DMS). Notify relevant departments of scheduled appointments. Follow up with sales and service teams to track appointment outcomes. Contact existing customers regarding current marketing incentives. Forward customer concerns to the appropriate department manager and follow up to resolution. Maintain CSI scores at or above company standards. JOB REQUIREMENTS: High School Diploma or equivalent. Up to 3 years of customer service or business development experience preferred. Strong verbal and written communication skills — professional, courteous, and clear. Intermediate proficiency in Microsoft Office products. Ability to learn and navigate Dealership Management Systems and supporting software. Strong interpersonal skills and a commitment to superior customer satisfaction. Ability to work scheduled shifts including evenings, weekends, and holidays. WORK ENVIRONMENT: This position is based in the Business Development Center with regular interaction with customers and dealership personnel. Work includes movement around dealership facilities. Physical requirements include frequent sitting and use of hands, and regular talking and listening. OUR CORE VALUES: Servant Leadership · Teamwork through Trust & Respect · Integrity · Commitment to Customer Enthusiasm · Passion for Winning · Accountability at All Levels · Commitment to Continuous Improvement Hear from our team: Watch Hendrick Automotive Group Team Member Testimonials This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.

Business Development Center Representative | Honda.

more at Hendrick.

Sales Consultant

Sales Consultant

Salesperson

similar roles.

Account Executive, Yourgi Connect

Sales Development Representative

Senior Staff Customer Success Manager - Warehouse Robotics

Director, US Defense & Federal Sales

Vice President of Customer Success

Business Development Manager - Licensing