Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson’s Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks & more Complimentary meals in Team Member Café while working Golf discount at The Lodge at Ventana Canyon Community volunteer opportunities Benefits are subject to eligibility and may vary by position What We’re Looking For: A passionate and detail-oriented Room Service Captain who thrives on creating memorable in-room dining experiences. You’ll be the driving force behind seamless operations, ensuring every order is delivered with precision, warmth, and a touch of Loews elegance. In this role, you’ll lead a dynamic team, coordinate with culinary and beverage partners, and champion service standards that delight guests and elevate their stay. Who You Are: Service Innovator: You bring creativity and care to every guest interaction, making each experience feel personalized and exceptional Natural Leader: You inspire and motivate your team, fostering collaboration and a positive work environment Detail-Oriented Professional: You have an eye for quality and consistency, ensuring every tray and interaction meets Loews’ high standards Calm Under Pressure: You handle challenges with grace, keeping operations smooth even during peak times Flexible Team Player: You adapt to changing needs and schedules, embracing weekends and holidays as part of the hospitality rhythm Veterans and military spouses encouraged to apply What You’ll Do: Oversee daily in-room dining operations, ensuring timely and accurate delivery of orders to guest rooms Monitor food presentation, tray setup, and delivery processes to maintain Loews’ quality standards Coordinate with kitchen, bar, and front desk teams to guarantee smooth service flow Greet guests warmly, address inquiries or special requests, and resolve complaints professionally to ensure satisfaction Lead, coach, and support room service servers and order takers during shifts Assist with onboarding and training new team members; manage daily staff assignments Conduct pre-shift meetings to share goals, menu updates, and guest preferences Maintain inventory of room service supplies and ensure proper equipment handling Enforce safety, sanitation, and hotel policies throughout operations Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all mandatory training sessions and meetings Perform other duties as assigned Your Qualifications Include: One year in-room dining or food and beverage experience in high volume, quality hotel operation Thorough knowledge of quality room service techniques and standards Strong attention to detail and ability to work efficiently in a fast-paced environment Excellent communication and interpersonal skills, with a friendly and customer-oriented attitude Ability to lift and carry food service trays weighing 35 plus pounds Ability to work flexible schedule to include weekends and holidays High school diploma or equivalent preferred Who You’ll Supervise: Room Service Delivery Team Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Room Service Captain.

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