Facilities Manager
Job Description
Position Summary
TheatreSquared seeks a knowledgeable, resourceful, and motivated Facilities Manager to oversee the maintenance, upkeep, and general operation of its facilities. This position plays an essential role in ensuring TheatreSquared's building, equipment, and infrastructure remain safe, functional, well-maintained, and prepared to support the organization's daily operations, performances, events, and artistic programming.
TheatreSquared facilities include a 50,000-square-foot campus that unites two intimate performance spaces, a three-level commons (lobby, café, and event space), outdoor spaces, production workshops, administrative offices, and eight guest artist apartments. Additionally, TheatreSquared maintains a small fleet of vehicles for guest artists and staff, a few offsite rental apartments, and an offsite storage facilities.
Reporting to the Director of Production and Operations, the Facilities Manager serves as TheatreSquared's primary resource for building maintenance, bringing broad practical knowledge of commercial building systems, including HVAC, electrical, plumbing, mechanical equipment, and general repairs. While specialized trade certifications are not required, the ideal candidate will possess the experience and judgment to assess maintenance concerns, perform appropriate repairs, and recognize when qualified contractors or service providers are needed.
A central responsibility of this position is to establish and maintain organized, reliable systems for preventive maintenance, work orders, equipment records, inspections, and facility documentation. The Facilities Manager is expected to take a proactive approach to identifying maintenance needs, anticipating potential problems, communicating concerns, and recommending practical solutions that support the long-term care of TheatreSquared's facilities.
This position also provides day-to-day guidance and supervision to a small Facilities support staff, helping coordinate maintenance assignments, establish priorities, and ensure work is completed effectively.
This is a full-time, salaried, exempt position that is primarily on-site and works collaboratively with organizational leadership and departments across TheatreSquared. Occasional evening and weekend availability, including response to urgent or emergency facility needs, will be required.
Key Responsibilities
- Building Maintenance & Repairs: Oversee the general maintenance, repair, and upkeep of TheatreSquared's facilities and grounds, including but not limited to HVAC, electrical, plumbing, irrigation, mechanical systems, doors, lighting, fixtures, fire safety systems, and other building infrastructure. Assess maintenance concerns, troubleshoot issues, perform repairs within the scope of the position's knowledge and abilities, and coordinate with qualified contractors when specialized expertise is required.
- Monitoring Building Conditions: Daily tracking of automated HVAC systems, inclusive of thermostat setpoints, valve actuators for hot and cold adjustments, and chill water system activity. Conducting regular walk throughs of the building and grounds to confirm everything is clean, tidy, and in working order.
- Preventive Maintenance & Facility Care: Develop, coordinate, and maintain preventive maintenance practices that support the reliability, safety, cleanliness, and longevity of building structure, grounds, systems, and equipment. Monitor facility conditions, schedule routine maintenance and inspections, identify developing concerns, and recommend repairs or improvements before they become more significant problems.
- Maintenance Organization & Documentation: Establish and maintain organized systems for tracking work orders, maintenance activities, equipment records, service schedules, inspections, contractor information, and facility-related projects. Utilize available maintenance management tools and technology to ensure accurate documentation, timely follow-up, and clear communication of maintenance priorities. Experience with a computerized maintenance management system (CMMS) is preferred.
- Facilities Staff Supervision: Provide day-to-day supervision, guidance, and support to assigned Facilities personnel, including custodial and a full-time Operations Technician; coordinating maintenance assignments, establishing work priorities, monitoring progress, and promoting accountability, teamwork, and safe work practices. Collaborate with the Director of Production and Operations on staffing needs, performance expectations, and departmental priorities.
- Contractor & Vendor Coordination: Identify when outside expertise is necessary and coordinate with qualified contractors, service providers, and vendors to address maintenance concerns and facility improvements. Assist with obtaining estimates, scheduling services, communicating project expectations, monitoring progress, and ensuring work is completed appropriately and within established organizational approval processes.
- Facility Projects & Improvements: Coordinate and support assigned building maintenance projects, repairs, and improvements. Assess needs, identify appropriate resources, organize project activities, and provide leadership with recommendations concerning facility conditions, priorities, and potential improvements.
- Cross-Departmental Maintenance Support: Collaborate with TheatreSquared's departments to identify and address facility-related maintenance needs, including those associated with the Commons café and bar, special events, guest artist housing and production activities. Provide practical assistance, technical input, and coordination when appropriate, while maintaining primary responsibility for building maintenance and facility operations.
- Safety & Operational Awareness: Support a safe, functional, and well-maintained environment for employees, guest artists, patrons, and visitors. Identify potential hazards, maintenance concerns, and opportunities for improvement; communicate observations and recommendations to appropriate leadership; and coordinate corrective action within the scope of assigned responsibilities. Assist with required facility inspections and applicable building and life safety requirements.
- General Facilities Support: Work collaboratively with organizational leadership and colleagues to support TheatreSquared's operational needs. Apply individual knowledge, experience, and technical strengths to facility-related responsibilities and special projects as appropriate. Perform other duties as assigned by the Director of Production and Operations or executive leadership, consistent with the position's responsibilities and organizational needs.
Preferred Qualifications
- Minimum of three (3) years of relevant experience in commercial building maintenance, facilities operations, property maintenance, or a related field preferred. Background in theatrical technical direction may also be considered. A combination of professional experience, specialized training, and education will be considered.
- Broad working knowledge of HVAC, electrical, plumbing, mechanical systems, and general building maintenance, with the ability to troubleshoot common issues, perform appropriate repairs, and recognize when specialized professional assistance is necessary.
- Strong mechanical aptitude, practical problem-solving skills, and the ability to assess maintenance concerns and develop effective, reasonable solutions. Particularly, experience with commercial HVAC systems, including troubleshooting, maintenance, and building controls, is strongly preferred but not required.
- Excellent organizational skills, including the ability to maintain accurate maintenance records, coordinate schedules, track projects, and manage multiple priorities. Experience with computerized maintenance management systems (CMMS) or similar maintenance tracking tools is preferred.
- Demonstrated ability to supervise, guide, and coordinate the work of others while promoting accountability, teamwork, and safe work practices.
- Previous OSHA training and certification preferred.
- Experience coordinating contractors, vendors, maintenance projects, or facility improvements is preferred.
- Ability to work independently, take initiative, exercise sound judgment, and communicate effectively with colleagues, leadership, and outside service providers.
- A commitment to preventive maintenance, workplace safety, responsible resource management, and maintaining a clean, functional, and welcoming facility.
- Ability to perform physical activities reasonably associated with building maintenance, including standing, walking, bending, climbing ladders, moving equipment, and lifting materials, with or without reasonable accommodation.
- Willingness to work outside in various seasonal and weather conditions to manage property operations and respond to facilities emergencies.
- Willingness to work occasional evenings and weekends and respond to urgent or emergency facility needs as reasonably required.
- A genuine appreciation for live, professional theatre and a commitment to TheatreSquared's mission.
Compensation & Benefits
This is a full-time, salaried, exempt position with an anticipated starting salary of $55,000 annually for candidates who meet the position's minimum qualifications and expectations. Starting compensation will be determined based on the selected candidate's experience, skills, knowledge, and overall qualifications, with flexibility for candidates at varying levels of experience.
TheatreSquared provides a comprehensive benefits package, including access to employer-supported health, dental, and vision insurance plans, generous paid time off and paid holidays, paid parental leave, employer-paid short-term disability coverage and basic life insurance, and the opportunity to participate in the organization's 401(k) retirement plan after meeting applicable eligibility requirements. Additional benefits are outlined in TheatreSquared's employee benefits materials.
TheatreSquared is committed to creating an inclusive environment for all employees and celebrates diversity in all its forms. Qualified candidates of all backgrounds are strongly encouraged to apply.
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TheatreSquared is Northwest Arkansas's professional, non-profit theatre, recognized nationally for its bold new plays, intimate setting, and transformative community impact. Welcoming more than 80,000 patrons annually to over 350 performances and events, TheatreSquared is the largest theatre in the state and a proud champion of storytelling that uplifts, challenges, and connects. With a commitment to arts education, the company reaches thousands of students and educators across Arkansas, Oklahoma, and Missouri. Honored with the 2022 Obie Award and praised by The New York Times, The Wall Street Journal, and NPR, TheatreSquared continues to grow as a home for both innovative new works and world-class productions, rooted in the belief that theatre, done well and with passion, can truly transform lives and communities.