We are MOTODYNAMICS Group, and Movement is our Passion!
Our vision is to create a world of sustainable mobility without boundaries.
Through the iconic brands we represent – Yamaha, Porsche, Sixt – and our retail network Motodirect and Autodirect, we create emotions and transform lives through adventure, exploration, human connection.
Our SIXT Division is looking for a Reservation & Customer Service Agent, who shares our vision and is eager to be part of our growth journey.
The Reservation & Customer Service Agent is responsible for handling customer inquiries, processing bookings, and ensuring a seamless rental experience. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
You will be called to:
- Communicate effectively and provide excellent customer service over the phone
- Process and manage reservations via phone or email
- Address and resolve customer complaints or concerns professionally to ensure high customer satisfaction
- Processing requests for changes or cancellations of reservations, providing alternative solutions when necessary
- Promoting additional services or products, such as insurance or vehicle upgrades
Requirements
- 2+ years of experience in a similar position within a call center environment, focusing on sales and customer service
- An excellent communicator in both Greek & English, any other language will be considered an asset
- Problem-solving skills to address and resolve any issues that may arise during the reservation or rental process
- Flexibility to work in shifts as the department operates every day, including holidays
Benefits
- Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas 2026, 2025, 2024 & Europe 2025, 2024) and be part of our unique culture
- Private health insurance for you and your family including annual health check-up
- Ticket Restaurant Meal Allowance – €132/month (maximum allowable amount)
- Pension plan
- Annual bonus scheme
- Educational support benefit for employees’ children from nursery school through High School
- Career growth, internal mobility & role-based training opportunities
- Discounts on corporate services and products
- Special offers at selected gyms & tuition discounts at partner educational institutions
- A buddy to support you with your onboarding
- The opportunity to work and grow within a Group that drives change
Be part of an equal opportunity employer and member of the Diversity Charter Greece, committed to building and maintaining intergenerational relationships with stakeholders, fostering an inclusive workplace, and living its core values every day: Integrity, Trust, Respect, and Excellence.