To take 100% responsibility to ensure the Spa Therapists effectively deliver and exceed the guests’ expectations in accordance with Resense’s spa vision, core values and all related brand standards, procedures and policies.
- Fully support the Spa Manager & Assistant Spa Manager.
- Be very knowledgeable of all treatments, services and operations of the spa.
- Understand and implement all Resense Standard Operating Procedures & Policies.
- Understand and implement all Resense treatments and guest journey in accordance with the training.
- To set an example at all times of the highest standards of professionalism, attitude and appearance for the rest of the spa team.
- To learn from Resense and provide training to the rest of the therapist team as required. This includes identifying training needs and agreeing with Spa Manager & Resense, what training is required and who will conduct it and ensuring you make this happen.
- With regard to treatments, you must possess the following and ensure the rest of the spa team is also: Knowledgeable of the process, benefit and outcome of all Resense practiced techniques and treatments.
- A good working knowledge in related treatment products and the ability to be flexible with regards to guest requests.
- Confident working with and fully understanding the health assessment, able to operate with discretion to ensure that any necessary precautions are taken.
- Always confirm the scheduled treatment with the guest before starting the treatment.
- Ensure all treatment and preparation areas are set up to standard and any discrepancies have been resolved immediately. Treatment room setup should be in order before welcoming any guest to the same or handing over area to your colleague.
- Products must be in place and refilled as per standards and act on any discrepancies, checking why this occurred.
- To ensure that the facility is adequately manned at all times. Assist the Spa Manager & Assistant Spa Manager in co-ordinating the day to day running of the treatment area.
- Ensure that all staff handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.
- Do demonstrations and presentations as required.
- To ensure that a high standard of cleanliness is maintained throughout the facility at all times.
- To ensure that the Health and Safety Policy is adhered to.
- To inform the Spa Manager of any complaints regarding the spa’s facility, recommending amendments if necessary.
- Responsible for opening/closing procedures when on duty.
- To attend management meetings as required.
- To deal with problems, enquiries and complaints from Spa clientele.
- Cover reception as and when necessary.
- To perform Duty Manager duties as required.