📍 Remote | Full-Time | Immediate Start
Join our award-winning team! 🎉
Ranked #170 on the Inc. 5000 list and recognized as a Clutch Award-winning agency, Trivium Group is a full-service Amazon agency helping brands scale profitably. We integrate seamlessly with our clients’ teams and deliver world-class results—built on strong systems, sharp people, and solid values.
We are seeking a Client Success Manager with strong Amazon DSP expertise to join our growing team. If you’re passionate about building strong relationships, driving measurable advertising growth, and owning the strategic direction of high-budget Amazon DSP accounts, this role is for you.
The Role
As our Amazon DSP Account Manager, you’ll serve as the trusted advisor for clients, leading both the client relationship and the DSP advertising strategy. From onboarding and retention to building tailored growth strategies, you’ll ensure every client feels supported and sees measurable success with Trivium.
Key Responsibilities
Client Partnerships
- Lead onboarding for new clients, including DSP-specific setup, strategy alignment, and expectation management.
- Build and maintain long-term client relationships that foster trust, retention, and growth.
- Serve as the primary point of contact for client needs, escalations, and strategic discussions.
Amazon DSP Strategy & Growth
- Develop tailored client success strategies based on business goals and data insights.
- Analyze customer data to maximize value, minimize churn, and uncover opportunities.
- Advocate for client needs in internal discussions around product and service development.
Reporting & Insights
- Deliver clear and strategic performance reports, highlighting wins, insights, and recommendations.
- Translate complex DSP data into client-friendly narratives that support decision making.
- Identify cross-sell and upsell opportunities across Trivium’s service offerings.
Process & Communication
- Ensure DSP requirements (creatives, ASIN lists, audiences, budgets) are communicated seamlessly across internal teams.
- Collaborate closely with PPC, Creative, Operations, and Data teams to ensure cohesive execution.
- Continuously refine internal processes to improve client experience, reporting cadence, and campaign workflows.
Requirements
Experience & Background
- 3+ years in client success, account management, or digital advertising (agency experience strongly preferred).
- Direct, hands-on experience managing Amazon DSP campaigns for multiple brands, ideally at high monthly spend levels.
- Strong understanding of Amazon’s advertising ecosystem (DSP, Sponsored Ads, AMC, audiences, upper-funnel measurement).
- Bachelor’s degree in Business, Marketing, Advertising, or related field.
Skills & Attributes
- Deep expertise in Amazon DSP best practices, targeting strategies, and optimization levers.
- Strong analytical skills with the ability to interpret DSP performance metrics and present actionable insights.
- Excellent communication and client-facing presentation skills.
- Ability to manage multiple high-value accounts with precision and strategic clarity.
- High emotional intelligence, leadership presence, and passion for problem-solving.
- Fluent English (written and spoken, advanced level required).
Work Style & Culture Fit
You’ll thrive in this role if you:
- Love helping clients achieve measurable advertising success.
- Can navigate fast-paced environments with confidence and organization.
- Are proactive, resourceful, and always two steps ahead.
- Value autonomy while collaborating with a global team.
- Enjoy owning both client relationships and campaign strategy end-to-end.
Benefits
💰 Salary $3k–$4k per month
🏡 100% Remote work year-round
🌴 34 vacation days a year
📈 Professional development opportunities
🚀 A chance to grow with an award-winning, fast-scaling company
Why This Role?
This role goes far beyond managing client tasks.
As a Amazon DSP Account Manager at Trivium, you will shape advertising strategy, influence client decisions, and play a direct role in scaling multi-million dollar brands on Amazon. You’ll work with a high-performing team, contribute to innovative DSP solutions, and grow your career in an empowering, supportive environment.