Job Description: As a Perinatal Community Health Partner, you will work with a growing panel of members on improving their health holistically before, during, and following pregnancy, regardless of how that pregnancy ends. You will build trust with members on your panel and engage with them to understand their strengths, goals, wants and needs across various aspects of their lives. The information you glean from your conversations will inform the development of our MAP (Member Action Plan). Your ongoing work with the member will be to determine the member’s priorities and work on their goals. You will be a member’s point person, problem solving alongside them in times of crisis, and acting as a non-judgemental listening ear. You will work alongside, and will be supported by, an interdisciplinary clinical care team to ensure all member needs are met. You will accompany your panel of members through their pregnancy care experiences, including but not limited to birth, abortion and the postpartum period. You Will: You will work in a radically different model of healthcare that is gender-inclusive and centers principles of reproductive justice. You will support a panel of members and coordinate all aspects of their care. You will work on a team of other Perinatal Community Health Partners, a Perinatal RN Care Manager, Perinatal Care Team Lead, Perinatal Behavioral Health Specialist, and Certified Nurse Midwife, modeling collaboration which will include shared-decision making with members and partnership across clinical and non-clinical care team members. You will cooperatively manage care for a pregnant and postpartum population that includes many individuals living with complex medical and behavioral health needs You will provide continuous labor support/inpatient perinatal support or “doula care” to members on your panel who desire accompaniment, during and leading up to facility-based childbirth if applicable, for a minimum of two hours after birth, or make alternate arrangements for coverage in keeping with evolving program workflows. Steer a care team, constantly communicating with other team members and members around their needs and health goals, as the member’s advocate, centering around the member’s self-identified needs. Foster lasting and trusting relationships as the face of the team and key point-of-contact to assist members in achieving goals, identifying new needs, and coordinating care. Meet with members in their homes, neighborhoods, and throughout the complicated paths of the healthcare system, including the birth facility, with a focus on follow up after discharge from unscheduled emergency visits and hospitalization/birth. Coordinate care for members, identifying and addressing their barriers to and social influences on good health, following through with referrals to community resources. You will travel across various clinical and community locations across a broad geography to respond to member needs as they arise. Go above and beyond to connect with members and partners in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to our system as a whole as we strive to do better every day. Work daily within our custom-built care facilitation platform, which will enable you to collect data, organize information, track tasks, and communicate with staff, patients, and family members. This platform is being built for a mobile workforce. You will have the opportunity to provide feedback to the product development team and co-design a platform that fits team needs, and over time you may become part of a super-user group to assist in onboarding and supporting others. Requirements for the Role: You have experience as a doula/community birth worker with training and timely certification, sponsored by Cityblock Health, if not already certified. You desire to provide support to people of reproductive age as they experience pregnancy, options counseling, birth, loss, parenting and/or the challenges and joys of the postpartum period. You are willing to work a full-time 40 hour week, Monday-Friday 9am to 5pm ET with some nights and weekends as needed to support members for inpatient perinatal support. Your work will take you outside of normal business hours as urgent member needs arise, particularly in the context of providing culturally aligned community-based doula support. You have experience with managing large member caseloads, patient navigation, case/care management, or other direct service provision, with ability to prioritize focus across a range of needs. You have a passion for working within the communities you are a part of, or have been a part of in the past, with shared life experience making you a fit for our member population and pregnancy-related work You have experience working with individuals with behavioral health and/or substance use diagnoses and with LGBTQI+ populations, with an ability to build trust with those with related needs You have training in motivational interviewing, behavioral activation therapy, or problem solving treatment. You are flexible, team-oriented, and willing to wear many hats You are willing and able to travel broadly among locations and settings in your community You will jump in and support outreach efforts in partnership with our Outreach Specialist team as you build your member panel. You are highly organized and experienced in documentation of member action plans, care planning, care coordination and have excellent writing skills You are very comfortable creating and respecting intimacy within the birth and reproductive health space, for those of all sexual orientations and gender identities. You are a phenomenal communicator; you approach care interactions with warmth and thoughtfulness. You excel at empathy and human interactions, and want to improve the health of individuals and whole communities. You are an independent self-starter and a strategic thinker who is eager to learn, improve, and grow. You are excited about how technology can support your work and help drive the ongoing evaluation toward new, better, care. Unrestricted North Carolina Driver’s License, vehicle registration, and vehicle insurance coverage available for daily and regular use We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: $32.69 - $42.07 Hourly Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Medical Clearance (for Member-Facing Roles): You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means. Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve. Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community. Our Values: Aim for Understanding Be All In Bring Your Whole Self Lean Into Discomfort Put Members First About our Team: We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

more at Cityblockhealth.

6 Nov, 2026

Cityblockhealth

Care Team Operations Associate

Remote

$20–25/hr

USA, United States of America

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