Responsibilities
- Own the P&L and business performance of our clinic portfolio, driving sustainable revenue growth, profitability and operational efficiency.
- Lead and grow the specialty business, identifying the most attractive market, service and customer opportunities, fostering preventive care through GP to specialist and inpatient services and build synergies across Health Services, including but not limited to physiotherapy, traditional Chinese Medicine and dental.
- Drive customer and revenue growth by expanding the customer base, increasing utilisation and capturing new out-of-pocket and cross-business opportunities.
- Optimise the specialty portfolio, work closely with finance team to capture commercial and operational insights to determine where to invest, expand, improve or reshape services to maximise business potential, including but not limited to identifying new clinic spots, strengthening health screening capabilities and equipment uplift.
- Lead cross-functional execution across clinical and operational teams, ensuring strong patient experience, service quality, productivity and compliance while delivering commercial objectives; represent the team in forums/business meetings with customers and senior level stakeholders.
Requirements
- Degree or above in Healthcare Management, Business Administration or a related discipline.
- At least 15 years leadership experience in healthcare, medical services or a comparable consumer/service business, ideally with exposure to clinic or specialty healthcare operations.
- Strong P&L ownership and commercial management experience, with a proven track record in driving revenue growth, profitability and operational performance.
- Strong strategic and analytical capabilities, with experience using financial, commercial and operational insights to make portfolio, investment and service-development decisions.
- Proven experience in driving customer acquisition, utilisation and business growth, with a strong customer and patient-centric mindset.
- Strong people and cross-functional leadership skills
- Strong presentation skills with the ability influence senior stakeholders.
- Results-oriented and execution-focused, with a strong commitment to service quality, operational excellence and regulatory compliance.
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