Customer Service Representative (Retail) – Night Shift
Location: Jollibee Tower, Ortigas Center, Pasig City
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced retail environment? We’re looking for a Customer Service Representative (Retail) who combines strong communication skills with a sales mindset to support our growing international accounts.
If you have a background in retail and customer service, and you’re ready to take your career to the next level—this could be the opportunity for you.
What You’ll Do
As a key member of our team, you will:
Deliver outstanding customer support across multiple channels (phone, chat, and email)
Handle inquiries related to orders, products, and services with professionalism and care
Process customer orders efficiently via phone, email, and chat
Drive first-call resolution and ensure a seamless customer experience
Recommend relevant or promotional products to support sales growth
Manage multiple accounts simultaneously while maintaining quality and accuracy
Resolve concerns effectively by identifying customer needs and offering the best solutions
What We’re Looking For
Must-Have Requirements
Retail experience (non-negotiable)
At least 3 years of customer service experience (chat, email, and/or phone)
Willingness to work night shift (with night differential pay)
Ability to work onsite in Ortigas (first 6 months), then hybrid (1 WFH day/week after regularization)
Strong communication skills (written and verbal)
Stable work history with good tenure
Preferred Skills & Experience
Experience in both sales and service roles
Proven ability to sell or upsell over the phone or chat
Experience handling multiple channels simultaneously (chat, email, phone)
Familiarity with Click-to-Chat platforms
Proficient in MS Outlook, Word, and Excel
Strong multitasking and organizational abilities
Fast and accurate typing skills
Why Join Us?
Competitive salary + night differential pay
Opportunity to work with international retail accounts
Hybrid flexibility after regularization
Career growth in a dynamic, customer-focused environment
Be part of a team that values performance, reliability, and customer excellence
Ready to Apply?
If you’re a customer-focused professional with strong retail experience and are ready to thrive in a night shift environment, we’d love to hear from you!