Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: Billing and Revenue Cycle Shift: Day Department: Revenue Cycle Administration Monday - Friday days, varied hours per department needs. Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities: JOB SUMMARY The Supervisor – Medicaid & Financial Assistance provides first-line leadership for Medicaid and financial-assistance operations, ensuring timely, accurate, compliant, and patient-centered outreach and case processing. The Supervisor oversees the daily work of the Specialist – Medicaid & Financial Assistance team and is accountable for staffing, workflow management, quality, productivity, documentation, training, and operational performance. The position coordinates work across Qventus, Epic, HEAplus, Access Services, and approved partners and vendors to ensure cases move effectively from outreach and document collection through application assistance, follow-up, determination, or documented closure. The Supervisor serves as the first operational escalation point for workflow, documentation, access, and compliance issues while ensuring decisions remain within established organizational and regulatory authority. ESSENTIAL FUNCTIONS People Leadership and Staff Development Provides formal supervision of assigned staff, including staffing, onboarding, scheduling, work deployment, coaching, performance evaluation, recognition, corrective action, and employee development. Daily Operations and Workflow Management Directs daily Medicaid and financial-assistance workflows, including staffing coverage, workload distribution, patient outreach, documentation collection, requests for information, exception management, follow-up, and case closure. Makes real-time staffing and workflow decisions necessary to maintain service levels. Quality and Compliance Oversight Monitors case quality, documentation, productivity, conversion reporting, privacy requirements, training requirements, HEAplus requirements, applicable state requirements, and adherence to approved processes and procedures. Medicaid and Financial-Assistance Operations Supports the team responsible for patient outreach, Medicaid and financial-assistance navigation, household and income verification, collection of tax, bank, asset, expense and other required documentation, application assistance, follow-up, and coordination through determination or documented closure. Systems and Operational Coordination Coordinates workflows and handoffs involving Qventus, Epic, HEAplus, Access Services, Pre-Services, AHCCCS, and approved partners or vendors. Identifies and resolves operational handoff gaps and escalates issues outside the team's authority. Performance Monitoring and Reporting Monitors established quality, timeliness, productivity, outreach, documentation, conversion, and service measures. Ensures required operational reporting and monthly executive summaries are accurate and delivered to leadership. Training and Readiness Ensures staff complete required onboarding, workflow training, privacy and security requirements, and applicable HEAplus authorization and training before independently performing activities requiring such access. Issue Resolution and Escalation Serves as the first point of operational escalation for complex cases, workflow barriers, documentation issues, system handoffs, and staff concerns. Escalates policy interpretation, structural changes, organizational financial-assistance approval, Medicaid eligibility determinations, and other matters outside delegated authority. Cross-Functional Collaboration Partners with Revenue Cycle Operations, Access Services, Compliance, Finance, HR, IT and other appropriate stakeholders to maintain effective workflows, controls, reporting, and service delivery. Travels between assigned work sites as required. EDUCATION Associates in a related field preferred, or an equivalent combination of education and directly related experience. The underlying specialist requirement is still proposed and requires final HR/Compensation validation. Preferred EXPERIENCE 2 years, Relevant experience in Medicaid, patient financial assistance, patient access, Revenue Cycle, social services, financial-document verification, or a related area. Required Other, Prior lead, supervisory, or demonstrated operational leadership experience. Required LICENSE AND CERTIFICATIONS HEA+ Certified within 60 days of hire (Must be able to pass background check during this process) 60 Days Required We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through: • Nine acute-care hospitals • Over 200 primary, specialty and urgent care centers • More than 17,000 team members and 4,000 medical staff Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career. 🔗 Helpful links 💼 Benefits 🖥️ Career site 🤝 Culture 📄 Hiring Process 🏥 Locations 🖥️ HonorHealth.com Join our talent community here! Stay connected with HonorHealth careers: • Get updates on hiring events • Be the first to know about new roles • Connect with our recruiters IMPORTANT: HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e [email protected]) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us [email protected]. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please click here.

Supervisor - Medicaid & Financial Assistance.

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