Operations Manager

Job Summary

We are seeking a dependable and organized Operations Manager to oversee daily administrative and operational functions within our organization. This position works closely with the Executive Director to ensure efficient operations, effective staff coordination, regulatory compliance, and collaboration with community partners.

The ideal candidate will have strong leadership, communication, and organizational skills, with the ability to manage multiple priorities, make sound decisions, and maintain a professional and supportive work environment.

Responsibilities

• Oversee daily operational and administrative activities to ensure smooth and efficient operations.
• Coordinate scheduling, logistics, safety, security, and regulatory compliance.
• Work closely with the Executive Director to support organizational goals and operational needs.
• Monitor daily operations, identify issues, and resolve concerns in accordance with organizational policies and procedures.
• Maintain accurate and confidential business records and documentation.
• Build and maintain professional relationships with employees, volunteers, and community partners.
• Assist with staff training, performance monitoring, and quality assurance.
• Support budgeting, resource allocation, facility maintenance, and vendor coordination.
• Ensure organizational policies, procedures, and workplace expectations are consistently followed.
• Promote a professional, fair, inclusive, and respectful work environment.
• Support timely crisis response through coordination with community partners.
• Complete required organizational training, including crisis intervention, suicide prevention, and confidentiality.

Qualifications

• Associate degree in Business Administration, Management, Human Resources, Social Services, or a related field preferred.
• Minimum of 1–2 years of relevant work experience required.
• Previous management or operations experience preferred.
• Nonprofit experience is a plus but not required.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and make sound decisions in urgent situations.
• Strong problem-solving, collaboration, and conflict-resolution abilities.
• Proficiency with computers and standard business applications.
• Knowledge of budgeting, resource allocation, facility maintenance, and vendor coordination.
• Demonstrated professionalism, integrity, dependability, and sound judgment.

Physical Requirements

• Ability to sit for extended periods while working at a desk and using a computer and telephone.
• Ability to lift up to 15 pounds occasionally.

Additional Information

This position requires completion of all required organizational training, including crisis intervention, suicide prevention, confidentiality, and other applicable training.

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