Are you an expert in ensuring high customer satisfaction through professional advice? We need you and your skills!
As a part of the SEB Group, we provide world-class financial services to support SEB on the journey of becoming the leader in efficiency and innovation. Our dedicated team of over 2800 employees consistently strive to enhance business development and growth. If you want to be part of an engaging and enabling environment where you can turn your everyday actions into global results, this is where you get to shine.
About the role:
You will be a part of a highly skilled team. Export letters of Credit team is responsible for daily work with clients in both way: handling processing operations part, communication, and delivery to clients. The primary role of the Client Services Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field.
As a Client Service Manager you will be responsible for:
- Taking ownership of the complete post-sales life cycle of our clients
- Effective communication with clients and colleagues across SEB on daily basis
- Preparation and delivery of various documentation and reports
- Coordinating legal discussions regarding product agreements
- Delivery with quality and handling bank operation processes in the fast-changing environment
- Building high-level knowledge, solving problems and good relations with clients by knowing their overall business processes, business agreements and how the products are being used
- Initiating training for customers to understand and use our products and services in an efficient way
- Contributing to our continuous learning culture by sharing your knowledge with colleagues.
To thrive in this role, we believe you have:
- 2+ years of experience in financial services industry, preferably in client service management or business services specialist position in Trade finance
- Ability to develop and grow client relationships and deliver creative and flexible customer solutions
- Ability to make decisions and conduct courageous conversations
- Incident handling and problem-solving skills
- Proven strong service orientation with excellent organizational skills
- Ability to communicate effectively with all levels of stakeholders within and outside of the organization
- Knowledge of Trade finance products and services would be an advantage
- Fluent English (both written and verbal).
What we offer:
- International opportunities and working environment
- Long-term stability
- Extensive training and learning opportunities
Are you interested?
We are looking forward to your application by November 30th, 2026. Since we select candidates continuously, feel free to send in your application before the deadline. As soon as final candidate will be found, job advertisement will be closed.
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected and involved irrespective of who they are, what they believe or where they come from.