Who We Are
Bally’s Intralot is a leading gaming and lottery technology company delivering innovative solutions across global markets.
Leadership
Meet the leadership team guiding our strategy, innovation, and long-term growth.
Governance
We uphold strong corporate governance practices built on transparency, accountability, and integrity.
Community Engagement
Our sustainability initiatives focus on responsible growth, social impact, and environmental awareness. We are commited to promoting safe, secure, and responsible gaming experiences for players everywhere.
Our Global Footprint
We are committed to promoting safe, secure, and responsible gaming experiences for players everywhere.
What We Do
We are proud to present a complete, state-of-the- art portfolio of Products & Services for transforming the gaming and lottery landscape.
Lottery Business
iLottery, sportsbook, iGaming, player account management and MarTech, engineered on cloud-native, API-first technology that slots into your stack and scales the moment your ambitions do.
VLT Business
Central monitoring, venue technology, player account management and network services, engineered on a native G2S, cloud-native platform that runs alongside whatever you already have, supports all possible types of venue networks, and can scale on both the number of Venues and the number of VLT terminals per venue.
B2C Brands
Our own portfolio of real-money gaming brands, entertaining millions of players worldwide with premium casino, sportsbook and bingo experiences across web and mobile.
Investors
We operate with transparency, accountability, and strategic discipline to consistently create enduring value for our shareholders and investment community.
Financial Results
Review of the financial results, press releases and IFRS reports of Bally’s Intralot Group, providing insight into its performance and financial position.
Announcements
Access to the Stock Exchange announcements and General Meetings materials, ensuring timely and transparent communication with investors and the market.
Shareholder Information
Find key information for shareholders, including share capital details, stock performance data, acquisitions, corporate actions and presentations.
Debt Capital Markets Info
Access information on the Company’s debt financing activities, retail bonds and credit ratings.
Enquiry Form
The Company is committed to maintaining transparent and effective communication with its shareholders.
Shareholders may use this form to submit enquiries or requests for information, which will be reviewed and addressed by the appropriate Company departments in a timely manner.
News & Insights
We operate with transparency, accountability, and strategic discipline to consistently create enduring value for our shareholders and investment community.
News Releases
Stay updated with our latest announcements, corporate developments, and business milestones.
Careers
Join us to Raise the Game with a global team that Wins as One and is shaping the future of responsible, technology-driven gaming.
Life at Bally's Intralot
We believe that great work happens when people feel valued, inspired, and empowered to be their authentic selves.
Our Locations
With a global presence, our teams work across diverse markets and dynamic international environments.
Call Center Operator
Join Intralot as a Call Center Operator!
(based in Boise, ID)
Your Role:
As a Call Center Technician, you will be part of our technical support team, providing first-level assistance to our clients in the U.S. gaming industry. You will handle incoming calls, diagnose and troubleshoot hardware and software issues, and ensure timely resolution in line with our service level agreements. Working in a fast-paced and regulated environment, you will contribute to maintaining high system availability and exceptional customer service standards.
Primary Duties and Responsibilities:
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Serve as the second level of escalation for technical issues not resolved by Tier 1 support agents.
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Troubleshoot and resolve advanced technical problems related to VLTs, and cash devices, both hardware and software related.
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Assist Tier 1 agents in real time with technical guidance and coaching during customer interactions.
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Analyze and document incident patterns to identify trends and recommend process or product improvements.
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Collaborate with field service teams, vendors, and third-level support to resolve complex or persistent issues.
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Maintain accurate and detailed logs of all troubleshooting steps and resolutions within the ticketing system.
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Develop and update internal documentation, troubleshooting guides, and FAQs for Tier 1 support.
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Participate in the onboarding and ongoing training of Tier 1 agents to improve team capability.
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Provide feedback to the Technical Support Lead on recurring issues, performance gaps, or process bottlenecks.
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Assist with system testing, validation, or incident response as needed.
Job requirements
What you bring:
Education & Experience Requirements:
Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Why Join Us:
🏥Medical, Dental & Vision Insurance
💰6% 401k Match
🌴Paid Holidays & Vacation
🏥Paid Sick, Short/Long Term Disability
👩⚕️Employee Assistance Program
👶Maternity/Paternity Leave
🌎 Global Prospects for professional growth.
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.