Job Title: Senior Specialist, Sales Operations Job Description: The Role: Responsible for order management (order & quote… entry processing through SAP) Responsible for shipping arrangement and on-time delivery Customer demand management and order fulfillment Obtain customer insight through daily communication and analyze the demand/supply through sales forecast and customer usage Be familiar with policies and procedures to perform daily operations and meet SOX control Effectively collaborate with the relevant departments for problem solving with timely response Maintain standardized and up-to-date SOP Maintain daily achievements by communicating key information, coordinating actions, obtaining expert opinions, reviewing open issues and action items, and contributing information across departments Act as the primary point of contact for customers, ensuring their needs are understood and addressed promptly. Build strong, trust-based relationships with customers through proactive and clear communication. Complete the assigned tasks and response proactively In this role you will: Respond to customer’s issue with a sense of urgency and find the resource to provide the solution Proactively review the related process and improvement plan to drive process efficiency Open to suggestions and flexibility in adjusting work processes Traits we believe make a strong candidate: Bachelor’s degree More than 5 years of relevant experience in Semiconductor and in Customer Service role Knowledge and hands on experience in SAP system Solve daily operation issues with proactive attitude to learn, teach and lead & self-motivated mindset. Strong communication and influencing skills with all levels of the organization Expertise in fostering a work environment characterized by "possibility thinking", motivation, accountability, effective teamwork and open to challenges. Solid communications skills including ability to analyze data as well as present information to cross-functional areas throughout the organization Ability to actively seek solutions to problems and improve the process while achieving the best results possible Take proactive action for prevention or repeating error Positive attitude and ability to adapt to change Open-minded, willing to share ideas with the team and have teamwork spirit. Familiar with MS Office (MS Word, Excel, PowerPoint. Excel skill is highly required) Excellent excel, data analysis, and problem-solving skills Fluent in both spoken and written English Your success will be measured by: People and Teamwork Accountability, Integrity and Trust Creativity and Innovation Dedication to Excellence At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it. People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better. Learn more about why people enjoy working at Entegris.

Senior Specialist, Sales Operations.

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