Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.
About the opportunity:
The Referral and Scheduling Specialist is responsible for being the primary point of contact for patients, Shaw Cancer Center providers, and referring providers for scheduling Shaw Cancer Center patient appointments, testing, treatment, and procedures in a timely and efficient manner.
What you will do:
- Works with providers and clinical staff to obtain complete orders and accurately schedule timely patient appointments, testing, and procedures. Ensures procedure education and communicates accurate clinic location and appointment information prior to appointment date and time.
- Verifies patient demographics and insurance details to create encounters for all appointments and procedures. Creates complete and accurate pre-registration accounts and verification of insurance eligibility and benefits for all scheduled appointments.
- Completes detailed new patient intake and coordinates scheduling of new referrals to Shaw Cancer Center with patient, clinical staff, and referring provider’s office.
- Uses scheduling request lists to make outgoing calls to schedule patients as orders come in. Documents contact attempts and selects appropriate dates for follow-up calls. Enters clear comments into EHR for tracking and communication with staff and providers. Follows reminder call procedures.
- Answers incoming phone calls, taking complete messages, carefully documenting phone calls in the electronic medical record, prioritizing and redirecting calls appropriately. Demonstrates excellent communication skills and phone etiquette. Interacts with external and internal parties with respect, courtesy, and sensitivity.
- Tracks certain schedule changes including, but not limited to, source of cancellations, reschedules, add-ons, transfers, etc. Assists leadership with utilization review and quality improvement activities by providing supporting documentation to leadership when questions arise.
- Works closely with all clinical staff, providers, schedulers, and front desk staff to improve the flow of patient movement and other processes.
- As an integral member of the business office team and to encourage growth of team members’ skills and knowledge, the Referral and Scheduling Specialist I is cross-trained and can cross cover Patient Access Representative I duties.
- Role models principles of a Just Culture and Organizational Values.
- Performs other duties as assigned. Must be HIPAA compliant.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
What you will need:
Experience:
- One year of medical office or clinical experience required
License(s) & Certification(s):
- N/A
Education:
- Bachelor's degree preferred.
Benefits at Vail Health Include:
- Competitive Wages & Family Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
- Comprehensive Health Benefits:
- Medical
- Dental
- Vision
- Educational Programs:
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
- Paid Time Off:
- Up to five weeks in your first year of employment and continues to grow each year.
- Retirement & Supplemental Insurance:
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
- Recreation Benefits, Wellness & More:
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
Pay is based upon relevant education and experience per hour.
Hourly Pay:
$21.32—$25.40 USD