Role Summary The IT Engineer supports the organization’s IT infrastructure, networks, end-user computing environment, and enterprise systems. This role ensures reliable, secure, and effective IT services while working with regional teams, vendors, and business stakeholders. It offers broad exposure to networking, Microsoft 365, IT support, and infrastructure projects. Position Responsibilities: Manage and support enterprise LAN, Wi-Fi, SD-WAN, internet, and network security infrastructure. Administer and troubleshoot Cisco routers, switches, Aruba wireless networks, and Zscaler services. Manage Genesys voice systems and coordinate with telecom providers to ensure service reliability. Provide Microsoft 365 administration, user support, and troubleshooting. Deliver end-user support, including laptop imaging, hardware/software troubleshooting, and incident resolution. Support and maintain office IT systems, including CCTV, fingerprint access systems, printers, and meeting room technology. Monitor, troubleshoot, and optimize network and infrastructure performance. Manage IT vendors, service providers, contracts, and escalations to ensure service quality. Collaborate with regional IT teams on infrastructure projects, deployments, and technology initiatives. Ensure compliance with corporate security policies, standards, and best practices. Manage IT service requests, incidents, changes, and problem records through ServiceNow. Assist in IT budgeting, asset lifecycle management, procurement, and cost optimization. Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. 3+ years of experience in IT infrastructure, networking, or technical support. Hands-on experience with Cisco networking, Aruba Wireless, SD-WAN, Zscaler, Microsoft 365, and ServiceNow. Strong troubleshooting, communication, stakeholder management, and project coordination skills. Preferred Qualifications: Experience in network security, end-user computing support, vendor and telco management, and IT service management. Strong project delivery, regional collaboration, stakeholder management, and problem-solving skills. Knowledge of IT budgeting and asset management. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Working Arrangement In Office We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.

more at manulife.com.

9 Nov, 2026

manulife.com

Director, FP&A and Expense Management

Leadership
Finance & Legal

Hong Kong +1

Salary not listed

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