The Director, US Reinsurance Operations is accountable for the management of Reinsurance Operations strategy, development and execution of plans to meet the business needs for the increasing growth of reinsurance arrangements. These strategies will enhance process engineering and operational efficiency in order to manage risk and increase the organization’s effectiveness and ensure consistent high quality service delivery, while also delivering increased insight into all aspects of our reinsurance portfolio. Position Responsibilities: Strategic Thinking: Participate as part of the Group Reinsurance Management Team responsible for strategic planning and leadership; identify opportunities for the business to further its goals. Contribute to the strategic direction for the business, especially as it relates to Operations. Participate in key decisions on major projects and initiatives with business unit wide impact. People Leadership: Effectively use strong communication skills to translate Segment business strategy into workable plans/projects for Reinsurance Operations. Lead, motivate and develop teams within Reinsurance Operations. Act as business owner/lead product owner for US reinsurance portfolio of work. Set clear objectives for direct reports to attain business goals. Play influential role in leading an operational team in growth and in driving change, while working in a complex and changing environment. Lead and develop a customer centric culture by attracting and developing high performance employees and providing career growth opportunities in the area. Liaise with other Senior Management in John Hancock to align goals with business strategy. Business Acumen: Proactively establishes and implements quality and productivity initiatives for continuous improvement. Delivers and executes large-scale projects which will transform business processing and Reinsurance Operations within Group Finance and Actuarial. Provide business direction and planning to prioritize the development and maintenance of administration systems and other support technologies. Develop and implement programs and benchmarks to measure quality and productivity within Reinsurance Operation’s processes. Personal Effectiveness: Demonstrates strong achievement orientation and looks for continuous ways to improve, continually pushing for results, looking for new ways to increase operational effectiveness, value-added insights and motivate surrounding teams. Ability to lead in ambiguous high-pressured environments, providing guidance and showing resilience in the rapid pace of change. Strong and practical risk taker focused on continuous self –development. Required Qualifications: Strategic orientation Ability to interact with numerous other areas and Senior Management on key business issues as well as demonstrate strong management skills in the areas of leadership, staff development, team building and organizational management Strong presentation facilitation, communication skill Excellent understanding of the life insurance and reinsurance with the ability to translate external issues and trends to internal business strategy Operationally focused and results-oriented Strong change management and communication skills Strong analytical and problem-solving capability Preferred Qualifications: Superior influencing and negotiation skills Ability to adhere to high ethical standards while maintaining/promoting a positive work environment Strong process and productivity orientation When you join our team: · We’ll empower you to learn and grow the career you want. · We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. · As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $125,100.00 CAD - $175,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.

Director, US Reinsurance Operations.

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