Job Title: Patient Scheduling Coordinator
About Us
At West Cancer Center, we are dedicated to advancing patient-centered cancer care. Our supportive and administrative teams work hand-in-hand with clinical providers to ensure every patient receives timely, compassionate, and coordinated care. Join our mission-driven organization and contribute meaningfully to the patient experience.
Position Overview
The Patient Scheduling Coordinator plays a critical role in coordinating patient appointments, ensuring accuracy in registration, and assisting with insurance verification and referral processes. This role demands exceptional communication, organizational, and multitasking abilities.
Key Responsibilities
- Greet patients and representatives in a professional and welcoming manner
- Verify and update demographic and insurance information
- Schedule office visits, lab work, radiology tests, and internal referrals
- Respond to phone calls and emails related to appointment scheduling
- Send out appointment reminders or rescheduling letters
- Assist patients with various requests and resolve scheduling issues
- Collaborate with care support and maintain referral documentation
- Support administrative functions and provide coverage for peers when needed
- Maintain confidentiality and demonstrate a patient-first approach
- Participate in training and orientation of new staff as assigned
- Attend staff meetings and maintain timely communication with leadership
Qualifications
Education & Experience
- Required:
- High school diploma or GED
- Six months of related experience and/or training in healthcare or a similar administrative role
- Preferred:
- Experience in insurance verification and referral processing
Skills & Abilities
- Excellent verbal and written communication skills
- Strong organizational, follow-up, and multitasking abilities
- Proficiency in computer systems and scheduling software
- Ability to prioritize assignments in a fast-paced environment
- Problem-solving skills and sound judgment under minimal supervision
- Team-oriented, professional demeanor with a patient-first mindset
Why West Cancer Center is a Great Place to Work
- Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
- Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
- Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
- Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
No nights, weekends, or holidays.
Join Us
Be a vital part of the patient journey at West Cancer Center. If you’re detail-oriented, organized, and passionate about patient service, apply now to become a Patient Scheduling Coordinator and help us deliver timely, compassionate care.