- Manage and oversee soft services operations, including housekeeping, pest control, landscaping, and waste management across the facility/campus.
- Ensure high standards of cleanliness, hygiene, and overall upkeep of office premises, common areas, and external landscapes.
- Monitor housekeeping and soft service manpower deployment to ensure optimum resource utilization and service delivery.
- Coordinate with service vendors and contractors, ensuring compliance with agreed Service Level Agreements (SLAs) and contractual obligations.
- Conduct regular inspections and audits of housekeeping, pest control, and landscaping activities to maintain quality standards.
- Track vendor performance through periodic reviews, service audits, and corrective action plans.
- Ensure adherence to health, safety, environmental, and workplace compliance requirements.
- Address client and occupant concerns related to soft services and implement effective resolution measures.
- Maintain service records, audit reports, attendance records, and operational documentation.
- Identify process improvement opportunities to enhance service efficiency, cost-effectiveness, and occupant satisfaction.
- Prepare periodic MIS reports and present operational performance updates to management.
- Precision-driven, analytical, and detail-focused.
- Able to navigate complex, high-compliance environments.
- Excellent planning, controls, and documentation capabilities.