Product Manager - Retail Loss Prevention
Location: Remote
About the Role
We're seeking a customer-obsessed Product Manager to drive a new go to market opportunity in retail. You'll transform customer requirements and insights into actionable plans with our LP, Growth and Product teams.
Key Responsibilities
Deliver and coordinate the operations capacity to convert pilots, expand customers, and drive revenue from zero to one. Manage AI, software development and human in the loop to provide our product and service to customer delight.
Customer Obsession: Conduct customer research, client calls, and interviews to uncover operational pain points, transform insights into product requirements, and launch new pilot programs with retail partners to validate solutions in real-world environments
Pilot Execution: Coordinating teams to accomplish installations, data integrations, and pilot operations.
Stakeholder Management: Master stakeholder relationships across retail operations, loss prevention, store management, and corporate leadership while aligning business and technology teams
Partnering with technology teams: You’ll write speclets, PRDs, personas and collaborate with Product Owners and their teams who deliver new features in 2-week sprints
Product Strategy: Define product vision and roadmap, create and refine customer personas, identify market opportunities
Team Leadership: Lead and create momentum with our Sales, Operations, Success, Support, Product teams to ensure smooth rollouts and operations
P&L accountability: Create and maintain profit and loss reports for our services and lead the team to deliver features to market with a path to increasingly strong margins.
Required Qualifications
3+ years Product Management or Product Development experience (1+ years B2B/enterprise)
Entrepreneurial with a hustler mindset
Proven track record launching and scaling successful products
Experience leading Product Designers and partnering with engineering
Strong agile/scrum and sprint-based delivery experience
Excellent stakeholder management across organizational levels
Exceptional communication skills with ability to influence without authority
Technical acumen to discuss concepts with engineering teams
Demonstrated customer obsession and analytical skills
Project management experience
Nice to Have
3+ years experience designing and refining workflows for human backoffice teams
Retail industry experience, particularly operations or store management in grocery or classic retail
Background with Loss Prevention teams and retail security
Knowledge of retail systems (POS, inventory management)
Experience with video analytics or AI-powered retail solutions
Proficient using AI tools for visualizing ideas, prototyping and refining product specifications
Experience with Computer Vision based solutions
Operations management experience
What We're Looking For
Genuinely curious about retail operations and stopping shrink
Thrives in ambiguity and creates structure from chaos
Context-switches between strategy and detailed execution
A force of nature that bring clarity and contagious energy and enthusiasm
The face of the product that customers will intuitively trust
Views obstacles as problem-solving opportunities