The Career Center Lead (CCL) supports daily operations and provides workforce services to the customers. The CCL is a critical role in operations and provides technical assistance and support to workforce staff.
- Performs essential workforce services and functions to assist individuals participating in workforce programs. To include collecting, analyzing, researching and determining program requirements and customer eligibility.
- Observes, receives and obtains relevant customer information for data entry and prepares customer files.
- Provides information to co-workers, supervisors and other staff members to identify workforce programs and services for customers.
- Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES
- Knowledge of workforce development, economic development, business intelligence and trends, and project management.
- Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
- Knowledge of word processing, spreadsheet, technology, and computer skills.
- Exceptional customer service and interpersonal skills.
- Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
- Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
- Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
- Excellent verbal and written communication skills.
- Ability to understand and interpret federal and state program eligibility guidelines and requirement, and to consistently apply policies and procedures.
- Ability to develop and maintain effective working relationships with management, coworkers,
- Board staff, and the public.
- Ability to develop strategies and solutions.
EDUCATION AND EXPERIENCE
- High School Diploma or GED required.
- Associates or Undergraduate degree in a relevant field of study and (2) years of relevant experience preferred.
- Additional relevant experience may be considered in lieu of required education.
- Valid driver’s license and proof of insurance with good driving record.
- Ability to relocate within the service delivery area.
- Bilingual in English and Spanish strongly preferred.
Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].