- Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
- Implements a continuous quality improvement process through the continuing review of operations and administrative systems
- Evaluates internal reports and provides all required monitoring documents
- Develops and implements continuous quality improvement processes
- Reviews customer survey data regularly
- Communicates effectively with management and staff, using good judgment and diplomacy
- Documents case managers are performing timely and accurate case management activities in all required systems
- Ensures performance reviews of caseload conform with State guidelines on all outlined indicators
- Provides monitoring reports to QA Manager
- Other duties assigned
Qualifications:
- Familiarity with applicable federal, state, and local laws and regulations.
- Accustomed to a complex, fast-paced, and confidential work environment.
- Excellent written and verbal communication skills.
- Computer literate, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
Education:
- Bachelor's Degree or two years case management experience preferred.
- Directly related work experience in performance monitoring.
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].